Customer Testimonials
Wonderful experience here! Ian was super knowledgeable and helped us find exactly what we were looking for. Very pleased with our experience
Friendly, Informative, she does it all from start to finish to deliver your vehicle. It was definitely a delightful experience.
Came in to use the bathroom while on a run. Mr. Brian Flores approached me and offered me water and some coffee. Two hours later I walked out with a brand new Jetta that he somehow convinced me to buy lol. Great guy! Fantastic service.
I've been shopping at City VW for over 25 years and bought eight cars, the service and sales are outstanding, the cars are beautiful. It's a win win win! 😃 Semper Fi
Ray was wonderful to work with. He was attentive to my needs and got me a great deal on a new vehicle. Thanks, Ray!
Ray was wonderful to work with. He was attentive to my needs and got me a great deal on a new vehicle. Thanks, Ray!
Ray Cotto was great. He made me laugh the whole time and found me my dream car even though it was a needle in a haystack.
I had the most Amazing experience at City VW! My sales professional, Alex was absolutely phenomenal! So personable and courteous! My wish was his command! This is my second vehicle and I’m a forever customer—you should be one, too!
We have just signed on our 5th car with City VW. It is always a 5-star experience with the whole team, from sales to service. It’s why we keep coming back. Above and beyond exceptional!
Great experience and process thanks to the help of David and Ray!
Great experience overall! Ray and David were lots of help in finding the car i wanted and making the process quick and smooth.
Helpful in the buying process and were able to match competitive pricing from other dealerships
This was my second time purchasing a Volkswagen from City Volkswagen, and once again, George and Edgar provided an outstanding experience. George helped me purchase my first VW several years ago, and when it came time for my husband and me to buy new cars, there was no question we’d come back.
Both George and Edgar were incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. They took the time to answer all of our questions, never made us feel pressured, and made what can often be a stressful experience feel easy and enjoyable.
It’s clear they ... Read More Google - Aug 5, 2026
Found our family’s dream car thanks to David. Service was A+ here !
I found my dream car and David was such a great salesman. He explained everything about the car, its ins and outs! When was the last time you bought a car and no one explained all the new technology?! Thank you for walking me through the entire sales process. Anyone looking for a new car, go see David. I will also add, Juan in finance definitely made the signing aspect a breeze. He left no questions unanswered. Thanks City VW, you won a new client!
Ray was very helpful with me today! Got the car I wanted!! Made everything understandable and reasonable for me. I highly recommend to see Ray for your next car
Alex made my experience at City Volkswagen of Chicago smooth and stress-free. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. I really appreciate his professionalism and would definitely recommend asking for Alex if you’re shopping for a vehicle.
I visited City Volkswagen of Chicago two weeks ago, and David, along with the friendly staff, made me feel truly welcome. The entire buying experience was smooth and hassle-free from start to finish.
We had a great experience working with David when helping my family purchase a car. He was professional, patient, and genuinely took the time to understand what we were looking for. He made the entire process easy and stress-free, answered all of our questions, and never made us feel pressured into making a decision.
David went above and beyond to make sure my family was comfortable and happy with our purchase. It’s clear that he cares about his customers and takes pride in his work. I would definitely recommend David to anyone looking to buy a car. Thanks again, ... Read More Google - Aug 3, 2026
Very good experience with this dealership. David Alcaraz and the rest of the staff was very patient and helpful.
We had a great experience buying a Tiguan from Ray Cotto. I recommend this dealership.
Alex was very insightful and helpful. He made sure the process of getting our car was smooth and went quickly!
We had a great experience buying a Tiguan from Ray Cotto. I recommend this dealership.
Great Experience. Thanks to Laura, Dan and Finance Team.
Came in to buy out my lease and Ray took great care of me in the process come to City VW of Chicago when in the market for your next car
Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle.
I’ve bought 3 cars from City VW and all 3 times, the experience was very pleasant. The staff, especially Edgar all treated me well. The service department is also great.
Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for your hospitality! Dan Santucci
Second vehicle I’ve gotten from CityVW. Got a deal I literally couldn’t decline.
Lovey person Ray is i love his humor and he hustle for me to get the bet price here at City VW Chicago
Ray did a great job finding a excellent car in my price range.
I had a great experience purchasing my car at City Volkswagen! Everyone we interacted with was very welcoming. My salesperson David was incredibly helpful throughout the entire process. He was knowledgeable, patient and took time to answer all my questions. I highly recommend asking for him if you're looking to buy a new vehicle!
I had a great experience buying my new car! Alex made the whole process smooth, easy, and stress-free. Everyone at the dealership was friendly and professional, and I left feeling confident that I made the right choice. I absolutely love my new car and would definitely recommend this dealership to anyone looking for a great car-buying experience. Thank you again, Alex!
Lovey person Ray is i love his humor and he hustle for me to get the bet price here at City VW Chicago
Ray did an excellent job providing customer service and finding us a great car within our price range.
Process was quick and simple. Rob was amazing over the phone and had my numbers ready upon arrival. David Alcaraz was amazing with showing me everything about the car
I had a wonderful experience buying my car here City Volkswagen Chicago and the salesman Ian he was polite, extremely knowledgeable, and made the whole process quick and stress-free. There was zero pressure. Highly recommend asking for him if you visit City Volkswagen Chicago , thank you Ian
Came in with my future husband Henry to only look at cars and Ray changed our mind with no need continue our car search. Muchas gracias Seńor Ray Cotto.
I had a very good experience with Ray a spectacular man. They explained everything to me in detail.
My husband and I had a great experience purchasing a Tiguan on Saturday evening. We worked with Yurii and Juan and from start to finish, the process was smooth, efficient, and helpful. Yurii was patient and knowledgeable and never once pressured us, which was very refreshing. Juan worked hard to ensure we left happy and comfortable with the final deal. Overall excellent rating from us!
Everyone one was great especially Alex and Rob! Wonderful customer service and great people to deal with.
Thank You So Much To Edgar & Rob On Getting Me Approved My Experience with them was nothing short of amazing . Everything was quick and to the point they were extremely professional & I’m happy with my purchase Yall go see him 10/ 10 highly recommended.
Just purchased a Camry at this dealership with the help of Emre. Was a quick and efficient experience and would recommend to others looking to buy a car here.
Alex at the Irving Park location helped us find the perfect car! Everyone was very helpful and Alex specifically was very patient and answered all of our questions and took the time to help get me all set up before leaving. The process was quick and easy.
Had a wonderful experience, buying a wonderful vehicle from a wonderful team and organization.
Come see Edgar Anaya he’s the best….He got me in my dream car and I’m sooooooo excited
This was truly one of the absolute best experiences I’ve ever had in car buying. Alex and the entire team went way above and beyond. No haggling and the customer service was 5 star. Alex and is a star! The car I purchased before this one I literally purchased online because I didn’t want the dealership experience. This was a divine appointment and Alex was heaven sent to walk us through this experience. Thank you to the entire team.
Our experience was absolutely amazing start to finish. Thank you to Alex and the crew at City Volkswagen of Chicago.
I had the greatest experience ever! Edgar worked with me on my application , Juan helped with financing and Alex test drove the car with me . We had so much fun and my experience of buying a car was tailored just for me. I had water , snack bar , and a popsicle while we completed business . Everyone is friendly and personal . They will go above and beyond for you ! Please choose this dealership they made my day and I have a brand new car !
Came in to city VW Chicago to purchase a Jetta for my son and Ray and Edgar took great care of me. I highly recommend if you are in the market for a car
Ray and Edgar took great care of me today when buying my son a Volkswagen Jetta for my son Andrew.
Great dealership! The process of buying was smooth and without any problems. I had a specific budget, and the guys did their best to sell me the car I liked for the price I could afford. I really want to thank Yurii — he explained all the payments and other stuff to me. My next Volkswagen will definitely be bought here!
I have purchased from City Volkswagen of Evanston in the past. First time working with the Chicago location, my Evanston sales rep recommended Laura and we spoke and she was great to deal with. When I actually purchased my CPO 2025 Tiguan I worked with a relatively new sales rep Ian and he was great to work with as well. Had a very good experience with the whole team and would recommend purchasing a Volkswagen from any of the locations.
Can’t say enough good things about Alex Rocha. To echo previous reviews, he is patient, knowledgeable , and offers no-pressure service. I brought an entire entourage of opinionated family members and he navigated conversations with each of them respectfully and amicably. I couldn’t be happier with my Taos! I also want to give a shoutout to Rob who offered us a great deal with respect to my recent graduate budget. Overall, I’d recommend this dealership over and over!
The entire team went above and beyond to ensure we had an excellent car buying experience with respect to my budget. Alex in particular offers customer service that you cannot find anywhere else. He is incredibly kind, patient, and knowledgeable. I brought along multiple family members as they all wanted to offer their input and Alex graciously brought out rounds of coffee and entertained conversations with everyone. We really felt that he advocated for our best interest during our time here. He even spent the time with me inside the Taos I purchased to show me all the ins and ... Read More DealerRater - Jul 6, 2026
Ray, was fantastic to work with. Took great care of us and got me in and out quick and efficiently!
Awesome
⭐⭐⭐⭐⭐ 10/10 Experience – Ask for Alex Rocha!
I can’t say enough great things about Alex Rocha! From the moment I walked into City Volkswagen of Chicago, he treated me with respect, honesty, and genuine care. Buying a car can be stressful, but Alex made the entire process smooth, transparent, and actually enjoyable.
He took the time to answer every question I had, never pressured me into making a decision, and made sure I found the perfect vehicle that fit my needs and budget. His knowledge, professionalism, and attention to detail were second to none.
What really stood out was how much ... Read More Google - Jul 6, 2026
Alex Rocha was great from start to finish. He was very helpful and honest when it came to my budget. I bought the car of my dreams and the process was seamless. I am very happy with my purchase. Everyone at City was great and friendly. I would highly recommend them!
We met with Brian Flores who took us on a test drive of an ID.4. We had already met with a few dealers before meeting Brian. We had a great experience with him. He was patient and showed us everything we needed to know about the car. It's not always easy to car shop, but Brian was extremely professional without being pushy.
Brian Flores was an outstanding Sales Consultant who patiently answered all of our questions, thoroughly went over the details of the car, and completely dealt with all financing related issues. Very happy with the dealership.
Great customer service and price! Ask for Ray! He made buying a new car a pleasant experience. Happy to buy a car from someone like him, and a dealership like this.
Great customer service and price! Ask for Ray! He made buying a new car a pleasant experience. Happy to buy a car from someone like him.
Amazing experience buying my first car! Alex was incredibly helpful, patient, and made the whole process easy and stress-free. Thank you for going above and beyond to help me find the perfect car! Definitely recommend Alex Rocha.
Buying a car can be overwhelming, but Alex made it easy. No pressure, transparent throughout the process, and genuinely wanted to help me make the right decision for our family.
Go see edgar and laz for your next car!
Went very great was an success, made sure I was kept happy and melt my needs
Received excellent service. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend.
Edgar is very knowledgeable, patient and friendly. He took the time to ensure all my needs were satisfied.
Received excellent service. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend.
Such a fantastic experience with David A. He was friendly, personable, communicative and helpful at every turn. I don’t make big decisions quickly, in fact I returned several times before I decided to pull the trigger and he was more than happy to help every step of the way. He even braved the intense heat of the summer to help me transfer all of my belongings from one vehicle to another. Real “above and beyond” service I haven’t experienced anywhere else. I would 10 star recommend him and City VW if I could. Thank you for making the entire ... Read More Google - Jun 29, 2026
I had a great experience buying a car here recently. Brian was the salesperson that helped me, and he walked me through the entire process, since this was my first purchase ever from a dealership. He was super knowledgeable, personable and friendly. I didn't feel rushed at any point or pushed to purchase anything I didn't want or need. Looking forward to keeping a relationship with the folks at this dealership when I come back for servicing or car washes.
After searching for a few weeks, I finally came across a Golf GTI with the exact specs I was looking for. I worked with Yuri and Alex, and the experience was great from start to finish. I never felt pressured, and the entire process was quick, smooth, and easy. I would highly recommend both of them and this dealership to anyone looking for a new vehicle.
Came to look for a tiguan and Ray Cotto was a helpful person always looking for the best for his clients.
Came to look for a Tiguan and Ray Cotto was the best to help us around and treat us good. I will recommend him
Alex was seriously amazing to work with. From the beginning, he was friendly, transparent, and genuinely wanted to help me find the right car instead of just making a sale. He was patient with all of my questions, never rushed me, and made the whole process easy and stress-free. I couldn’t have asked for a better salesperson. If you’re buying a car here, definitely ask for Alex—I highly recommend him!
David, Great service! He was friendly, helpful, and made the car buying process easy. Highly recommend!
We had a great experience at Volkswagen of Chicago from start to finish.
Brian was our salesperson, and he was amazing to work with. He was knowledgeable, thorough, and took the time to answer all of our questions without ever making us feel pressured. Since I’m not from Chicago, I was a little nervous about test driving in the city, but he made me feel comfortable and guided me through it.
Matt, the manager, had the car ready and waiting for us when we arrived, and the whole process was smooth from start to finish. Everyone we interacted with ... Read More Google - Jun 26, 2026
Worked with Ray Cotto at City Volkswagen of Chicago. He knew exactly what we wanted and we were happy to leave the store with our new Volkswagen
I had an amazing experience with Alex at City VW of Chicago! He helped me purchase my 2026 VW Tiguan and was, without a doubt, one of the kindest, most patient, and knowledgeable people I've had the pleasure of working with. He made the entire process smooth, stress-free, and never made me feel pressured. I highly, highly recommend going out of your way to work with Alex for any vehicle purchase or lease – you'll be in great hands!
Alex was absolutely amazing, patient, and very helpful. I couldn’t have asked for a better car-buying experience; I can’t recommend this place enough. From sales to finance, everything was great— thanks for the new ride!
Worked with Alex and great experience
(Translated by Google) "The service was excellent! Alex provided exceptional service, answering all our questions and addressing each one with patience and professionalism. He helped us get the best possible deal and made the whole process very pleasant thanks to his friendly demeanor and engaging conversation. Without a doubt, a reliable distributor that we highly recommend."
(Original)
”¡El servicio fue excelente! Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalismo. Nos ayudó a obtener el mejor trato posible y, además, hizo que todo el proceso ... Read More Google - Jun 22, 2026
”¡El servicio fue excelente! Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalismo. Nos ayudó a obtener el mejor trato posible y, además, hizo que todo el proceso fuera muy agradable gracias a su trato amable y conversación amena. Sin duda, un distribuidor confiable que recomendamos ampliamente.”
Amazing dealer! This was my third purchase at VW and the service me and my family had at this location was amazing. I want to give a special Thanks to Juan in management and Laura in Sales for making sure I drove home with a brand new 2026 truck fit perfectly for my family. Even down to finances, she was super sweet, and fast and clear on everything, I felt taken care of. They kept everything super clear with me throughout the whole process and made sure I had a great rate, I am so happy with my purchase. I will ... Read More Google - Jun 19, 2026
Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!!
I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!!
Came this city vw Chicago store to take a look at a atlas cross sport and Ray take great care of me. Come see my guy Ray.
Maria Ghiran was friendly, patient, and made the process a lot less intimidating. They were patient at my lack of knowledge and definitely made it feel like a luxury experience. Thanks y'all!
I love my vehicle, but I am very disappointed with my experience purchasing a certified pre-owned vehicle from this dealership.
Since the purchase, communication has been consistently poor and my concerns have not been properly addressed. I emailed Ray, the sales representative, three separate times regarding my CPO concerns, and I also copied Finance Manager Evelyn on two of those emails, but received no meaningful resolution or follow-up.
I also contacted Volkswagen directly. They stated the vehicle VIN was not showing in their system and advised me to wait another week, then contact the dealership to confirm whether the CPO ... Read More DealerRater - Jun 18, 2026
As a first-time car buyer, I couldn’t have asked for a better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and never made me feel rushed or pressured. I absolutely love my Volkswagen Tiguan, and I’m so grateful for David’s help. He made my first car-buying experience smooth, enjoyable, and memorable. I highly recommend him to anyone looking for a new vehicle!!!
As a first-time car buyer, I couldn’t have asked for a better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and never made me feel rushed or pressured. I absolutely love my Volkswagen Tiguan, and I’m so grateful for David’s help. He made my first car-buying experience smooth, enjoyable, and memorable. I highly recommend him to anyone looking for a new vehicle!!!
Laura was a fantastic help the entire time! She made the entire process super simple and made sure to answer any questions we had. Would recommend Laura and the team there any day!
I was taken care of by Alex with deciding on what Tiguan to purchase. It was a very great experience and a very smooth process. Alex was very welcoming, informative and transparent, he made us feel very comfortable—never felt pushed or rushed to get something we didn’t want. All in all the process was stress-free and Alex couldn’t be any more helpful with getting us something we really liked. I definitely recommend this dealer—the service is great and they’re not pushy at all. Thank you Alex for your friendliness and great service!
This was my first time purchasing a car, and I thoroughly enjoyed my experience at City Volkswagen of Chicago. Alex was very helpful and understanding to what I was looking for. I was able to ask all the questions a first time buyer would ask without feeling bad. Overall a great experience!
Alex was great! I walked in told him it was my first time buying a car. I told him what I was looking for exactly and he made the deal so seamless! An amazing experience.
I recently purchased my first Volkswagen Taos, and I wanted to thank Laura and Yuri for making the experience enjoyable and stress-free. From the moment I arrived, they were professional, knowledgeable, and patient. As a first-time car buyer, I had a lot of questions, and they took the time to explain everything clearly without making me feel pressured. They helped me find the right vehicle for my needs and made the entire process smooth and comfortable. What stood out most was their kindness and genuine care. Buying a car is a big milestone, and Laura and Yuri helped make it ... Read More Google - Jun 15, 2026
My Sales Consultant David Alcaraz was very informative about the vehicle I ended up purchasing and the vehicles they had available. I would recommend anyone looking to purchase a Volkswagen to try City Volkswagen on Irving Park Rd in Chicago. They were very friendly and understanding of any situation.