Customer Testimonials

Juan was great! He explained everything very well. He was very knowledgeable about the cars and got us a great deal on a pre-owned 2024 VW Atlas! Highly recommend him and the dealership!

Brandon Rosenow was unbelievably helpful without making me feel pressured to purchase. His openness and transparency made me feel at ease to purchase an EV. We test drove and looked at so many different EVs over the last couple months but this was the first time it felt right. And that was all because of Brandon.

Brandon Rosenow was unbelievably helpful without making me feel pressured to purchase. His openness and transparency made me feel at ease to purchase an EV. We test drove and looked at so many different EVs over the last couple months but this was the first time it felt right. And that was all because of Brandon.

Laura provided exceptional service, she was personal and refreshingly, personable. NOT pushy. She listens and provides solutions that meet your financial needs. I left feeling great & empowered driving away in my new Atlas Cross Sport. Thank you, Laura!

Exceptional Customer Service from Ray at Volkswagen City Chicago! I recently leased a Tiguan from Volkswagen City Chicago, and I cannot say enough great things about my experience, thanks to Ray. From start to finish, the process was seamless, efficient, and stress-free. Ray went above and beyond to make sure I found the perfect vehicle for my needs. He is incredibly personable, knowledgeable, and truly cares about his customers. He took the time to walk me through all my options, answered every question with patience, and made what can often be a tedious process feel effortless. His professionalism and attention ...

Exceptional Customer Service from Ray at Volkswagen City Chicago! I recently leased a Tiguan from Volkswagen City Chicago, and I cannot say enough great things about my experience, thanks to Ray. From start to finish, the process was seamless, efficient, and stress-free. Ray went above and beyond to make sure I found the perfect vehicle for my needs. He is incredibly personable, knowledgeable, and truly cares about his customers. He took the time to walk me through all my options, answered every question with patience, and made what can often be a tedious process feel effortless. His professionalism and attention ...

My experience with this dealership was a good one because Brandon Rosenow made it happen. Thank you Brandon for your time, dedication and patience!

My experience with this dealership was a good one because Brandon Rosenow made it happen. Thank you Brandon for your time, dedication and patience!

Absolutely great customer service made me feel safe with purchasing my vehicle I would recommend city volkswagen to family and friends


David is the best man in the building he just made my dreams come true with my dream car

David is the best salesman in town he helped me get approved for my car

Laura is wonderful. She really understands her customers’ needs and is able to offer the best options with honestly and transparency. That’s why this is the second car we purchased with her help.

Working with Clemente and David was a pleasure . Can’t recommend them enough . Stop by and ask for them ! They’ll go above and beyond to help you.

Our experience here was fantastic !! Everything since we came in was so smoothly and easy . Everyone was so welcoming , I highly recommend everyone to ask for David and Clemente .

I was very pleased with the service I received here. Brandon Rosenow was especially knowledgeable and helped me to navigate the purchasing process quite easily!!!

I was very pleased with the service I received here. Brandon was especially knowledgeable and helped me to navigate the purchasing process quite easily!!!

Service was quick, efficient, on-time. Representative was quite helpful.

Had a great experience purchasing a used Subaru from this dealership. My salesperson Eddie was very knowledgeable and easy to work with.

Had a great experience recently purchasing a used Subaru. My salesperson Eddie was extremely helpful and well informed. Very satisfied with everything from start to finish.

Laura Torres will always exceed your expectations! She is dedicated, patient, kind, transparent, and she makes sure that all your specific needs and hopes are taking into consideration. She truly cares for her clients and goes above and beyond to make your car-buying experience smooth and pleasant for you and your family!


Great car seals. Staff was Avery kind ND let us doghebteat drive. Have us good options and explained the payment plans

Ray Cotto, the sales consultant, Tim Curran, the general manager, were professional and helpful during the process of purchasing my vehicle. From the first telephone call, I believed they had my best interest and I knew I was working with professionals who were going to be completely honest. If you are looking for a used or new car, please visit City Volkswagen of Chicago and ask for Ray Cotto. He will take care of you, and you will leave feeling like he cares.

David A. was very helpful and extremely polite. Awesome salesman.

Ray is very personable and efficient. Ray is knowleadgeable about the brand and answered any question I had. Highly recommend asking for Ray when butting a VW

My experience with Brandon Rosenow at Volkswagen was great he answered all my questions and explained everything so clearly understood everything

My experience with Brandon Rosenow at Volkswagen was great he answered all my questions and explained everything so clearly understood everything

Super awesome service ! Juan was amazing and his Manager they were super helpful in getting me into my new car ! VW is the way to go and you won’t be disappointed they will fight tooth and nail to get you the price and payment you’re looking for. I appreciate their hard work and dedication in this process because lord knows car buying and shopping ain’t easy but they make it easy peezy. Thanks again guys! Keep it up and I’ll be back for sure.

Juan is very nice! He was very honest and gave honest opinion! Tim the manger was also very honest and helpful. I truly appreciate the deal we worked out

Working with Brandon Rosenow was a pleasure. He knows how to give a good explanation on everything and give us a better on understanding on any of our concerns. It was smooth and easy to work with him. I definitely recommend him for everyone.

Working with Brandon Rosenow was a pleasure. He knows how to give a good explanation on everything and give us a better on understanding on any of our concerns. It was smooth and easy to work with him. I definitely recommend him for everyone.

Alex Rocha ensured a great experience from beginning to end. After arriving and finding out that the vehicle I was originally looking for had been purchased a few hours before my appointment, I was thrilled to drive home in a more luxurious VW Atlas. Alex and Clemente helped me find the right vehicle at the right price. I will be strongly referring Alex to all friends and family looking for a VW vehicle.

I recently purchased a car from City VW of Chicago, and I couldn't be happier with my experience! I highly recommend Brandon Rosenow to anyone looking for a VW. He and Edgard were incredibly friendly and knowledgeable, making the whole process smooth and stress-free. They took the time to answer all my questions and made sure I was completely satisfied with my purchase.

I recently purchased a car from City VW of Chicago, and I couldn't be happier with my experience! I highly recommend Brandon Rosenow to anyone looking for a VW. He and Edgard were incredibly friendly and knowledgeable, making the whole process smooth and stress-free. They took the time to answer all my questions and made sure I was completely satisfied with my purchase.

Ray was professional and sincere in helping us look at the new Tiguans. He was knowledgeable and easy to communicate with; he made the purchase and trade-in process easy and painless. Last time we purchased a car at this dealership we felt like were there alllllll day and night with the back and forth stressful nonsense. Working with Ray was great. The newly remodeled showroom was desperately needed and overall adds to the experience. Thanks Ray!

What would've likely been a 1-2 star complaint was saved by Auzi Williams. She was incredibly kind, helpful and knowledgeable. This was my 2nd visit for tire services, had a screw in my tire. I was told the tire and rim protection plan I pay for was not in effect, same issue as my 1st visit, where i was told that It was rectified. Ms.Williams was able provide me recourses to get that information/proof I needed, so that I wouldn't be stuck paying for work I have coverage for. Much appreciated and very thankful.

Had a great experience everyone had good energy Dave assisted me with my first car buying experience very easy and explained everything well 😁

Laura is a wonderful, helpful and kind sales person - never pushy, always full of information and options. I'll work with her every time, given the chance. The dealership is clean and organized. I only wish they had free parking available (a small price to pay in the city). I had another great experience leasing my Tiguan!

David A. Was very polite, professional, and knowledgeable about helping me purchase my car. He answered all my questions and went above and beyond to make the deal happen. Great customer service

I loveeeee Laura! She literally makes car shopping and buying easy and stress free as possible! She’s patient, attentive and caring! I first purchased a vehicle with her about 4 years ago and than about a week ago, I returned to her and got another one. I’ll always have her on speed! Thanks for all that you do!!!

I’ve bought many cars over the years, and this dealership truly sets the standard for how car buying should be. They treat customers with honesty and respect, and if they ever make a mistake, they don’t hide from it—they take responsibility and make it right. That kind of integrity is rare in this industry, but it’s exactly how every dealership should operate. Buying a car should be an exciting and stress-free experience, and that’s exactly what they provide. I’m leaving this review on my own because I genuinely appreciate the way they do business. ...

Alex and Edgar are fantastic. Straightforward. None of the price tricks you can get from other dealers. Found the car I wanted on the website. Came to a deal by phone/text. Drove to the dealership and Alex got me in the car and out the front door in no time (and they even filled the tank on my new car!) Highly recommend!

Tim Curran at City VW of Chicago is a great General Manager, he made my experience a great one. He worked hard to get me financed with my less than perfect credit. In addition Brandon Rosenow is a knowledgeable and pleasant Sales Consultant, Brandon was very understanding and patient, he was attentive to my concerns and made purchasing from VW of Chicago a great experience.

Tim Curran at City VW of Chicago is a great General Manager, he made my experience a great one. He worked hard to get me financed with my less than perfect credit. In addition Brandon Rosenow is a knowledgeable and pleasant Sales Consultant, Brandon was very understanding and patient, he was attentive to my concerns and made purchasing from VW of Chicago a great experience.

Alex Rocha was wonderful to work with. He was very helpful in answering any questions I had, and did not employ any hard-sell tactics. Just the facts and true passion for the car we were looking to buy. Even after the sale he was patient and thoughtful with any further questions I had. Thank you once again!

I love this dealership. I loveeee Laura. She is literally the best person to work with when it comes to car buying! I just made my second purchase with her! Her knowledge, patience, genuineness, energy/spirit is a 1000/10!

Ray is one of the most coolest dude you can work with.Took great care of my Wife Jocelyn. Thank you City VW Chicago. Thank you Tim the GM as well for working with us.

Ray is one of the most coolest dude you can work with.Took great care of my Wife Jocelyn. Thank you City VW Chicago.

Brennan was an amazing helped made me feel welcomed I ask for little things and be achieved it and beyond. Also a big shout out to Kim and Tim the GM was extremely helpful. It was an extremely smooth nothing felt more then welcomed. Best experience ever

Juan was very professional and helpful. I felt comfortable and wouldn’t mind referring people to Juan or the VW dealership! Thanks again for a great experience, it was a pleasure doing business with the VW family!

I had an outstanding experience at City Volkswagen of Chicago, and I can’t recommend them enough! From the moment I walked in, Brandon Rosenow made me feel welcomed and at ease. The entire staff creates such a caring environment that you can tell they genuinely want the best for their customers. Brandon’s attention to detail was impressive—he really took the time to listen to my needs and helped guide me through every step of the process. I felt confident and informed the whole time. If you’re looking for a dealership where you’re treated with respect ...

Purchased a USED Certified Volkswagen Tiguan from Brandon Rosenow and my experience was great. Brandon was incredibly knowledgeable about the product and very transparent on everything. Would highly recommend working with City Volkswagen and Brandon Rosenow

Our salesperson Brandon Rosenow was fantastic! Incredibly knowledgeable about the product and very straightforward experience with no hidden fees!!!

My son and I had a fantastic experience. Though we were a walk in customer and the dealership was quite busy, we were greeting with more than a couple friendly faces. We had the pleasure to work with Alex Rocha and he made our purchasing experience run smoothly and efficiently. Alex answered all our questions (and then some), making this mom very comfortable with the decision made for a first car for my son. I highly recommend this dealership and working with Alex. He was awesome!

My son and I had a fantastic experience. Though we were a walk in customer and the dealership was quite busy, we were greeting with more than a couple friendly faces. We had the pleasure to work with Alex Rocha and he made our purchasing experience run smoothly and efficiently. Alex answered all our questions (and then some), making this mom very comfortable with the decision made for a first car for my son. I highly recommend this dealership and working with Alex. He was awesome!

Brandon was amazingly patient and helpful! He was just as determined as I was to find the exact car for me. Outstanding service.

Ray Cotto and Tim were able to get me out of my vehicle and into a new one. Very good experience

Ray Cotto and Tim were able to get me out of my vehicle and into a new one. Very good experience

Everything went smoothly!! Brandon was easy to deal with!! Will do business again!! Thanks again!

Ray and everyone at City Volkswagen of Chicago made us feel like family the minute we stepped in. They made our lease of our ID.4 smooth and easy.

Juan was VERY patient and listened to my EVERY concern! He didn’t try to just throw me in anything to make a sale. He asked what I was comfortable with and made sure he met my needs.

Quick, easy, experience. Worked with Brandon Rosenow and had a seamless experience.

(Translated by Google) Very happy… it was a very good experience, very professional, everyone especially Miss Andy Gloria and the very friendly manager (Original) Muy contento … fue una muy buena experiencia muy profesionalea todos epecialmente la señorita Andy Gloria y el gerente muy amable

Amazing service if I could rate higher I would. They answered all our questions where extremely friendly and comprehensive. So happy with my new car wouldn't have wanted any other place to do business. Andy was extremely helpful big shoutout to her.

Ray made it a smooth and easy purchasing process for our Atlas. Made sure our drive in from out of state was worth it!

Eddie Speck was absolutely amazing! Very easy to work with answered all my questions! Showed me everything I wanted to see and made it an incredible buying experience! Highly recommend!! Evelyn in finance was absolutely amazing as well very friendly and explained everything!

I feel so lucky to have purchased a car at City VW of Chicago. Everyone at the dealership was so kind to work with and made the process as stress free as possible. Ray went out of his way to talk me through the details, show me how the car worked, and eve helped me get a city sticker and snow equipment so I'd be all set for whatever wintery day came next. Marcin was incredibly helpful chatting through the finance portion and made that whole process very easy. Overall, I'm very excited with the purchase and feel ...

I feel so lucky to have purchased a car at City VW of Chicago. Everyone at the dealership was so kind to work with and made the process as stress free as possible. Ray went out of his way to talk me through the details, show me how the car worked, and eve helped me get a city sticker and snow equipment so I'd be all set for whatever wintery day came next. Marcin was incredibly helpful chatting through the finance portion and made that whole process very easy. Overall, I'm very excited with the purchase and feel ...

Brandon my sale man and all the manager make very easy for me to get my car

Brandon & Clem are amazing and give you the best customer service. I would highly recommend them!!!

Brandon Rosenow & Clem are amazing. They work together to give you the best customer service and deals. I would highly recommend them!!!

David H. Alcaraz did meet my standards in shopping for my new Volkswagen Tiguan he was Patient with me and understood what I was looking for in my new suv. Your service was greatly appreciate it David.

Always a pleasure when you come to buy a car and your sales consultant is the best sales person you can ask for.Great working with Ray Cotto and Lizbeth.

Always great buying a car when you work with a great team like Ray at the City of Chicago

This is my fourth lease with VW and every experience gets better. David helped me out this time around. It was easy, and effortless, quick and efficient. Great team all around!

I was very pleased with Andy who helped out throughout the whole purchasing process. She was very understanding, patient, and friendly. Honestly if it weren’t for the negotiation we had to do for a whole 3 hours or so then I would’ve given this a 5 stars. Overall, it was a real good experience and I would highly recommend Andy to those who are trying to go in to purchase a car.

I went in need of a new car. My plan was to trade in my Jeep Wrangler to get me something safe for my newborn. Prior to my arrival there I went to CarMax to get a quote on the Jeep. When VW quoted me they went $500 under. They were trying to charge me for so many more additional services I did not need nor required. I have a really good credit score and was hoping to get a good APR. However, they were not bringing the number down. We were negotiating there for a few hours unnecessarily. On the ...

We had a great experience with Ray Cotto and Clemente where we were able to get a great deal and an easy and stress free atmosphere. Thanks for all of your help and would recommend them wholeheartedly.

Ray was an amazing. The buying process was the easy and simple. This was the first time we actually enjoyed buying a car. Clemente is a great manager who helped make the process run really smoothly.

Brandon was great, yet new. He had prior experience in sales and was a solid person.

It was our first time shopping for a Volkswagen and the first time we bought a new car in a while, what a pleasant, no hassle stress-free experience and the car we purchased exactly what we wanted for the price we wanted. Our trade-in was also very fair and exactly what we thought we could get the sales person. Laura was simply extraordinary and knew so much about her job and all about the car we were looking to purchase. Tim, the new manager also very helpful. I will recommend City Volkswagen of Chicago to everyone. Keep up the good ...

The absolute best new car buying experience I’ve ever had. Laura was simply amazing! I will recommend her and the dealership to everyone.

Overall great experience working with Ed Speck. Sale price was competitive and there were quite a few good options on the lot. Transaction was quick, no speedbumps at all. No pushy hidden packages or fees either. Knew exactly what price to cut a check for in advance and was able to quickly get things in order and move on a vehicle. Financing Department (Marcin) was also very smooth and no xx gymanstics, just numbers. Follow up questions after completion of transaction was also smooth and informative. Would highly reccommend working with Ed and Marcin. When I have need for a ...

Awesome dealership with competitive prices for the region. Service area is clean and organized. Staff was great and helpful, answered all questions. Added additional service protection for a reasonable price too. If you have any questions the staff is quick to respond and sales members arent pushy. No hidden dealer fees that markup the car either. Inventory moves fast.

Juan was very helpful, and very patient with us! We walked across the street and bought a brand new car!

Great dealer. Bought a Certified Preowned Jetta in 2020. Service was always top notch. Just traded it for a new Golf R. Eddie Speck made this an easy and seamless purchase experience. I've purchased many cars over the years. This dealership is exceptional.

(Translated by Google) Excellent service from Andy, we closed an excellent deal and I was very satisfied with his advice. (Original) Excelente servicio por parte de Andy, cerramos un excelente trato y quedé muy satisfecho con su asesoría.

Si estás buscando encontrar el carro de sus sueños tienes que ir con Andy!! Su atención fue increíble y me ayudó a tomar la mejor decisión. Gracias Andy y todo el equipo de trabajo, una experiencia única!!

David was great! Really helpful!

Ray Cotto is your guy!! So personable, warm, and welcoming!! He worked so well with my husband and I and was so patient. He never got frustrated with our back and forth, conflicted feelings about whether or not to move forward, and he honestly felt like a good friend we hadn’t seen in a while. His manager, Tim, was also great to work with and was flexible and patient.

Fantastic experience with this place. Great service and very catering towards their customers. A special mention to Brandon who went above and beyond to help me find what I needed. 10/10

Everyone in the dealership is friendly and welcoming ! I had the pleasure to meet Brandon rosenow and he was awesome !! I was nervous at first but he helped out a lot and I got my car at a nice rate and deal !! Thanks a lot !

Ray was a great salesman and thanks to Tim to for getting the deal done

Alex and the support team did a great job getting me in and out in a timely manner....With a high level of professionalism... Thanks for everything guys God bless

I bought a car 2 years ago and came back today and Ray hooked me up with some great insurance. And a nice car, very welcoming and such a cool guy, 5/5 stars

is very helpful helping me pick out my car and test driving. Also helped me find lower quotes anybody that’s coming in should look for ray for a car.

Ray is very helpful helping me pick out my car and test driving. Also helped me find lower quotes anybody that’s coming in should look for ray for a car.

Fantastic dealership who are willing to assist you the best way they can. Extremely friendly environment with staff who want to best for you. A special mention to Brandon who was a pleasure to deal with, he helped us immensely throughout the process from start to finish.

Alex was wonderful to work with! He was patient, answered all of our questions, and was extremely knowledgeable! Our experience was great because of his help! Highly recommend working with Alex at this dealership!