Customer Testimonials
Go see edgar and laz for your next car!
Went very great was an success, made sure I was kept happy and melt my needs
Received excellent service. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend.
Edgar is very knowledgeable, patient and friendly. He took the time to ensure all my needs were satisfied.
Received excellent service. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend.
Such a fantastic experience with David A. He was friendly, personable, communicative and helpful at every turn. I don’t make big decisions quickly, in fact I returned several times before I decided to pull the trigger and he was more than happy to help every step of the way. He even braved the intense heat of the summer to help me transfer all of my belongings from one vehicle to another. Real “above and beyond” service I haven’t experienced anywhere else. I would 10 star recommend him and City VW if I could. Thank you for making the entire ... Read More Google - Jun 29, 2026
I had a great experience buying a car here recently. Brian was the salesperson that helped me, and he walked me through the entire process, since this was my first purchase ever from a dealership. He was super knowledgeable, personable and friendly. I didn't feel rushed at any point or pushed to purchase anything I didn't want or need. Looking forward to keeping a relationship with the folks at this dealership when I come back for servicing or car washes.
After searching for a few weeks, I finally came across a Golf GTI with the exact specs I was looking for. I worked with Yuri and Alex, and the experience was great from start to finish. I never felt pressured, and the entire process was quick, smooth, and easy. I would highly recommend both of them and this dealership to anyone looking for a new vehicle.
Came to look for a tiguan and Ray Cotto was a helpful person always looking for the best for his clients.
Came to look for a Tiguan and Ray Cotto was the best to help us around and treat us good. I will recommend him
Alex was seriously amazing to work with. From the beginning, he was friendly, transparent, and genuinely wanted to help me find the right car instead of just making a sale. He was patient with all of my questions, never rushed me, and made the whole process easy and stress-free. I couldn’t have asked for a better salesperson. If you’re buying a car here, definitely ask for Alex—I highly recommend him!
David, Great service! He was friendly, helpful, and made the car buying process easy. Highly recommend!
We had a great experience at Volkswagen of Chicago from start to finish.
Brian was our salesperson, and he was amazing to work with. He was knowledgeable, thorough, and took the time to answer all of our questions without ever making us feel pressured. Since I’m not from Chicago, I was a little nervous about test driving in the city, but he made me feel comfortable and guided me through it.
Matt, the manager, had the car ready and waiting for us when we arrived, and the whole process was smooth from start to finish. Everyone we interacted with ... Read More Google - Jun 26, 2026
Worked with Ray Cotto at City Volkswagen of Chicago. He knew exactly what we wanted and we were happy to leave the store with our new Volkswagen
I had an amazing experience with Alex at City VW of Chicago! He helped me purchase my 2026 VW Tiguan and was, without a doubt, one of the kindest, most patient, and knowledgeable people I've had the pleasure of working with. He made the entire process smooth, stress-free, and never made me feel pressured. I highly, highly recommend going out of your way to work with Alex for any vehicle purchase or lease – you'll be in great hands!
Alex was absolutely amazing, patient, and very helpful. I couldn’t have asked for a better car-buying experience; I can’t recommend this place enough. From sales to finance, everything was great— thanks for the new ride!
Worked with Alex and great experience
(Translated by Google) "The service was excellent! Alex provided exceptional service, answering all our questions and addressing each one with patience and professionalism. He helped us get the best possible deal and made the whole process very pleasant thanks to his friendly demeanor and engaging conversation. Without a doubt, a reliable distributor that we highly recommend."
(Original)
”¡El servicio fue excelente! Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalismo. Nos ayudó a obtener el mejor trato posible y, además, hizo que todo el proceso ... Read More Google - Jun 22, 2026
”¡El servicio fue excelente! Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalismo. Nos ayudó a obtener el mejor trato posible y, además, hizo que todo el proceso fuera muy agradable gracias a su trato amable y conversación amena. Sin duda, un distribuidor confiable que recomendamos ampliamente.”
Amazing dealer! This was my third purchase at VW and the service me and my family had at this location was amazing. I want to give a special Thanks to Juan in management and Laura in Sales for making sure I drove home with a brand new 2026 truck fit perfectly for my family. Even down to finances, she was super sweet, and fast and clear on everything, I felt taken care of. They kept everything super clear with me throughout the whole process and made sure I had a great rate, I am so happy with my purchase. I will ... Read More Google - Jun 19, 2026
Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!!
I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!!
Came this city vw Chicago store to take a look at a atlas cross sport and Ray take great care of me. Come see my guy Ray.
Maria Ghiran was friendly, patient, and made the process a lot less intimidating. They were patient at my lack of knowledge and definitely made it feel like a luxury experience. Thanks y'all!
I love my vehicle, but I am very disappointed with my experience purchasing a certified pre-owned vehicle from this dealership.
Since the purchase, communication has been consistently poor and my concerns have not been properly addressed. I emailed Ray, the sales representative, three separate times regarding my CPO concerns, and I also copied Finance Manager Evelyn on two of those emails, but received no meaningful resolution or follow-up.
I also contacted Volkswagen directly. They stated the vehicle VIN was not showing in their system and advised me to wait another week, then contact the dealership to confirm whether the CPO ... Read More DealerRater - Jun 18, 2026
As a first-time car buyer, I couldn’t have asked for a better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and never made me feel rushed or pressured. I absolutely love my Volkswagen Tiguan, and I’m so grateful for David’s help. He made my first car-buying experience smooth, enjoyable, and memorable. I highly recommend him to anyone looking for a new vehicle!!!
As a first-time car buyer, I couldn’t have asked for a better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and never made me feel rushed or pressured. I absolutely love my Volkswagen Tiguan, and I’m so grateful for David’s help. He made my first car-buying experience smooth, enjoyable, and memorable. I highly recommend him to anyone looking for a new vehicle!!!
Laura was a fantastic help the entire time! She made the entire process super simple and made sure to answer any questions we had. Would recommend Laura and the team there any day!
I was taken care of by Alex with deciding on what Tiguan to purchase. It was a very great experience and a very smooth process. Alex was very welcoming, informative and transparent, he made us feel very comfortable—never felt pushed or rushed to get something we didn’t want. All in all the process was stress-free and Alex couldn’t be any more helpful with getting us something we really liked. I definitely recommend this dealer—the service is great and they’re not pushy at all. Thank you Alex for your friendliness and great service!
This was my first time purchasing a car, and I thoroughly enjoyed my experience at City Volkswagen of Chicago. Alex was very helpful and understanding to what I was looking for. I was able to ask all the questions a first time buyer would ask without feeling bad. Overall a great experience!
Alex was great! I walked in told him it was my first time buying a car. I told him what I was looking for exactly and he made the deal so seamless! An amazing experience.
I recently purchased my first Volkswagen Taos, and I wanted to thank Laura and Yuri for making the experience enjoyable and stress-free. From the moment I arrived, they were professional, knowledgeable, and patient. As a first-time car buyer, I had a lot of questions, and they took the time to explain everything clearly without making me feel pressured. They helped me find the right vehicle for my needs and made the entire process smooth and comfortable. What stood out most was their kindness and genuine care. Buying a car is a big milestone, and Laura and Yuri helped make it ... Read More Google - Jun 15, 2026
My Sales Consultant David Alcaraz was very informative about the vehicle I ended up purchasing and the vehicles they had available. I would recommend anyone looking to purchase a Volkswagen to try City Volkswagen on Irving Park Rd in Chicago. They were very friendly and understanding of any situation.
Brian Flores was absolutely wonderful! He made my husband and I feel comfortable with an otherwise stressful situation for most people. He was friendly and extremely attentive to our needs in a family car. Thanks Brian!
I recently purchased a 2025 Volkswagen ID.4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed ... Read More Google - Jun 10, 2026
Ray C. at VW got me a great deal. Excellent service. Nice vehicle. Very friendly.
I recently purchased a 2025 Volkswagen ID.4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed ... Read More DealerRater - Jun 10, 2026
Ray Cotto and Sam I had an excellent experience. I highly recommend.
Ray was an amazing associate! Helped us get a really good deal for the brand new 2026 jetta. Was very friendly and informative. We are very grateful for the service we received
Roy was an amazing associate! Helped us get a really good deal for the brand new 2026 jetta. Was very friendly and informative.
Ray C. Was great, from beginning to end. Took the burden from buying a new car and was able to meet my price point to the tee. Will definitely come back and send over friends and family.
Brian was awesome and got me a great deal I couldn’t resist highly recommend coming to him for new purchase
Ray C. Was great, from beginning to end. Took the burden from buying a new car and was able to meet my price point to the tee. Will definitely come back and send over friends and family.
It was a pleasure getting our new Taos at City. George helped us out, was very knowledgeable and accommodating. The whole process was very smooth and quick. I have extensive experience in industrial sales and marketing and George did a stellar job.
I had a fantastic car-buying experience at City Volkswagen of Chicago, and it was all thanks to David! From the moment I walked into the dealership, he was incredibly welcoming, respectful, and attentive. He took the time to answer all my questions, was completely transparent about the details, and made the whole process stress-free. I never felt pressured, and he went above and beyond to make sure I got exactly what I was looking for. If you are shopping for a vehicle, I highly recommend asking for David—he truly makes the experience outstanding!
Please come to City VW for your next purchase and see Ray! I was put in a shitty situation with my car being totaled after an accident. Ray was super supportive during the entire process! Matt was super great with the process also! Perfect team to get you into your next car!
Worked With Ray Cotto. Process was seamless and well organized. I’ve bought 3 cars from Ray now.
Please come to City VW for your next purchase and see Ray! I was put in a xxxxty situation with my car being totaled after an accident. Ray was super supportive during the entire process! Matt was super great with the process also! Perfect team to get you into your next car!
Ray did a great job walking me through the process. It was quick and smooth.
Ray is Awesome!!! Great experience buying a used car!!! First Rate in customer service,product,and speed doing the transaction
I recently bought a VW from David, and I couldn't be happier with the experience. From start to finish, he was extremely patient, professional, and helpful throughout the entire process. He took the time to answer all my questions, never made me feel rushed, and made the car-buying experience smooth and enjoyable. I was thrilled and excited with my purchase, and David played a big part in making that happen. I highly recommend working with him if you're looking for a great car-buying experience. Thank you, David! VW & AUDI FOR LIFE
Great service all around. David helped my family out and provided great service throughout the whole process. Assisted my dad with buying a new vehicle. From the test drive to running numbers it was very smooth. My uncle also bought from David and it was the same smooth sailing. David eliminated the new car shopping headache for all of us. Highly recommend shopping here and asking for David
Great selection of Golf Rs at competitive prices & decent financing. Austin made the sale smooth & painless.
Go see George at City Volkswagen. Within minutes was able to find the perfect car. Very professional and knowledgeable
I bought my first car just two weeks after moving to Illinois, and after a long search across multiple dealerships, from experience I can say, City Volkswagen of Chicago is the way to go!
The customer service was excellent from start to finish. Matt and David Alcaraz were amazing! They walked me through every detail, answered all my questions, and went above and beyond to make sure everything was taken care of. They made the entire process smooth and stress-free, and made sure every detail was taken care of so that I could leave with car and title! David even ... Read More Google - Jun 2, 2026
I had a great experience working with David while helping my mom purchase her car. David was professional, knowledgeable, and incredibly patient throughout the entire process. He took the time to answer all of our questions, explained everything clearly, and made sure my mom felt comfortable with her decision. What could have been a stressful experience was actually smooth and enjoyable thanks to David's excellent customer service. He was honest, friendly, and genuinely cared about finding the right vehicle for my mom's needs. We never felt pressured, and he went above and beyond to make the process easy.
I can’t say enough good things about David! From the moment we walked in, he was friendly, patient, and made the whole process so much easier than I expected. He was easy to talk to, never made me feel pressured, and took the time to find what fit my needs best. Even when we ran into a few challenges, he stayed positive and worked hard to help us find the right option. If you’re looking for someone who genuinely wants to help, he’s your guy!
Amazing customer service from David, helped us find the perfect vehicle 🙂
David was a great help! Great salesman, came in with a budget in mind and helped me get into my perfect car! Would recommend him 100 times. Super helpful, real nice person! Made everything go smooth.
This car buying purchase went way smoother than I expected which is a huge plus. I worked with David Hernandez on the vehicle purchase and have nothing but great things say about him and his level of service and communication I received from him. Hes great with open communication and kept me informed throughout the entire process from start to finish. Thank you, David!
David helped me out on my new model and his service was exceptional! Going above and beyond my visits to multiple dealerships in the Chicagoland area, I was impressed with his professionalism and personality. Will recommend him to future friends and family.
David sold me an atlas it was an easy and effortless experience
Just purchased my third vehicle from Edgar at City VW of Chicago, and once again, it was a great experience. Edgar always makes the process simple, smooth, and easy from start to finish. He’s knowledgeable, professional, and genuinely cares about his customers. He kept me informed throughout the process, answered all my questions, and made sure everything went seamlessly. Thanks again to Edgar and the entire team at City VW of Chicago. After three vehicle purchases, it's easy to see why I keep coming back. I highly recommend Edgar to anyone looking for a hassle-free car-buying experience!
I had a great experience at City Volkswagen of Chicago. Edgar Anaya was helpful, professional, and easy to work with from start to finish. He made the process of getting my new Jetta simple, fast, and stress-free, and answered all of my questions without any pressure. Everyone at the dealership was friendly and welcoming, and the entire experience was smooth and efficient. I would definitely recommend Edgar and the team at City Volkswagen of Chicago to anyone looking for a new car.
They made the buying experience easy! Edgar and Juan were both helpful during my out of state purchase.
Edgar was so helpful with answering questions and lining up the test drive. David was very friendly and knowledgeable. Helping me with the best deal possible.
Great experience. Ray the salesman was very helpful
Good experience, Ray Cotto was very helpful and personable. Helped get the car financed quickly All employees helpful.
Everything about my experience was great! David was friendly, helpful, and made the process easy and enjoyable. Excellent customer service and communication. Highly recommend
Great experience all around! David made buying a car easy and stress-free. Super helpful, honest, and friendly. Everything went smoothly and I’m very happy with my purchase.
They made sure I got the car I wanted with a comfortable monthly payment. Before I went in I was kind of skeptical because I had been to 4 dealers prior to this one and they couldn’t give me what I wanted. I call before I came in and they assured me they’ll take care of everything and they did. I will be sending clients to them to get new cars. They are awesome
I had a great experience purchasing my vehicle. The entire car-buying process was easy, stress-free, and straightforward. Everyone was friendly, professional, and genuinely willing to help. Rey took the time to answer all my questions and worked with me to find a payment plan that fit comfortably within my budget. I never felt pressured, and the customer service was outstanding from start to finish. I’m very happy with my purchase and would highly recommend them to anyone looking for a reliable and enjoyable car-buying experience. Thank you for making the process so smooth and easy!
I had a good experience at this dealership. Alex was the seller who attended to me, and he was great. He answered all my questions and was very nice; a great person to talk to. Definitely a good experience.
Thank you very much for Matt and Edgar! I’ve called a few Vw and they gave me the best deal in the city of Chicago
Everybody there is amazing! I mean everybody that works at this dealership. Very thorough, very professional, very knowledgeable. Love 💜 you guys 😇🙏🏽
Mosab and the entire management team at Volkswagen are highly professional individuals who consistently demonstrate a high level of professionalism and integrity. I strongly recommend that you visit this location and ask for Mosab.
My partner and I have been looking for a second vehicle for a long time, but sporadically. It wasn’t an emergency so we did a lot of research and narrowed down our search to a few vehicles we were interested in.
We were essentially looking for what anyone else is-the best mix of features, style, condition/mileage, warranty, price, and also experience.We decided we’d like an Atlas or Atlas Cross Sport.
After spending far too much wasted time and energy at the VW downtown Chicago, we weren’t giving up on an Atlas overall but we were ... Read More Google - May 14, 2026
Ray was great! Super helpful and patient with us. Very pleased with the experience.
My partner and I have been looking for a second vehicle for a long time, but sporadically. It wasn’t an emergency so we did a lot of research and narrowed down our search to a few vehicles we were interested in.
We were essentially looking for what anyone else is-the best mix of features, style, condition/mileage, warranty, price, and also experience.We decided we’d like an Atlas or Atlas Cross Sport.
After spending far too much wasted time and energy at the VW downtown Chicago, we weren’t giving up on an Atlas overall but we were ... Read More DealerRater - May 13, 2026
(Translated by Google) The staff were very friendly, gave us the best price, and explained everything in detail. Highly recommended! (Original) El personal fue muy amable con nosotros nos dieron el mejor precio y en todo momento explicaron todo con detalles super recomendado
Edgar delivered exceptional work! I usually get a bit anxious when making big purchases but he made me feel confident and we love our new car!
Great experience with Edgar. Everything was smooth and easy and answered every question we had. He met all of our needs and it was hard to say no to such a good deal!
Exelente el trato nos dieron el mejor precio muy amables y preocupados por darnos detalles en todo momento super recomendados
Excellent service Edgar and Juan thank you so very much I appreciate your help thanks.
Thank you so much to Ray Cotto and Matt for giving us a great deal and making sure we had great experience 10/10 would recommend
Just bought my car! Alex was AMAZING—super helpful, knowledgeable, and made the whole process smooth from start to finish. He answered all my questions, and made sure I felt confident with everything. No pressure, just great service all around. If you’re car shopping, ask for Alex!
Went in looking for a car and met Ray Cotto and Matt. All I can say it was the best experience I could ask for. They were friendly, professional and listened to all my needs... and I walked out with the car I wanted.
Excellent experience! Car was exactly as advertised. Everyone was friendly and knowledgeable. Made car buying easy!
Working with Alex at City Voltswagen was a great experience! Buying my car was a smooth process and Alex was extremely professional and nice. I am very pleased with my purchase and would come back again!
I just left Volkswagen with a brand new 2026 Tiguan Alex was amazing my experience was a 10/10 he listened to what I wanted. Didn’t hassle me to spend unnecessary money at all. Most car buying experience take up most of the day but trust me I was in & out fast and smiling because I have a new car. Thanks again Alex.
I recently took my 2022 Volkswagen Taos to City Volkswagen on Irving Park Road because of an oil leak, and I had the pleasure of working with Jamie Garcia. She was extremely knowledgeable, caring, patient, and professional throughout the entire process. She really listened to all of my concerns and made me feel like my car was genuinely going to be taken care of.
One thing I especially appreciated was how thorough and educational she was. She noticed that 3 out of my 4 tires were getting pretty worn down. Instead of just telling me, she actually took me to the back where ... Read More Google - May 7, 2026
David was great, he helped me purchase a brand new Tijuan, whole process went smooth. Highly recommend him! Very polite and patient
I just left Volkswagen with a brand new 2026 Tiguan Alex was amazing my experience was a 10/10 he listened to what I wanted. Didn’t hassle me to spend unnecessary money at all. Most car buying experience take up most of the day but trust me I was in & out fast and smiling because I have a new car. Thanks again Alex.
Alex was kind, knowledgeable, and easy to work with. He was also friendly and welcoming to our 5 year old which made the experience easier in every way.
Just bought my car and I couldn’t be happier!! Alex was AMAZING—super helpful, knowledgeable, and made the whole process smooth from start to finish. He really took his time, answered all my questions, and made sure I felt confident with everything. No pressure, just great service all around. If you’re car shopping, ask for Alex… you won’t regret it!
They were very helpful and responsive with initial inquiry and kept us up to date on timing with our kids there.
Traded in my old truck for a new one they was very kind and understanding of my needs they also will try their best to help you. I GOT A NEW TRUCKKKK.
Amazing sale customer David I recommend for all people and a same for financial Evelyne