Customer Testimonials
George is absolutely amazing. He helped me very well with the receiving what I wanted. he was very friendly customer service wise. he was open to my opinion and listen to what I wanted. He was an amazing speaker. Great personalityIt felt like talking to a friend that I know forever. He deserves to have that front desk spot, he was a nice friendly welcoming face to see. Thank you George you are the best.
I had a great experience working with them! Even though my credit wasn't the best, they worked with me and helped me get into a car. They were understanding, patient, and made the process much easier than I expected.
⭐ 1 STAR – TERRIBLE EXPERIENCE. DO NOT BUY FROM THIS DEALERSHIP!
I purchased this Volkswagen just TWO MONTHS ago, and it has already been a nightmare.
The vehicle was advertised and sold as PRE-CERTIFIED, which gave me confidence that I was buying a properly inspected and reliable vehicle. Unfortunately, after only ONE MONTH, I had to bring it back to the service department because it was burning oil.
I had to wait an entire MONTH just to get a loaner vehicle while my car was being serviced. After finally getting my Volkswagen back, the SAME PROBLEM came back after just ONE WEEK!
... Read More Google - Nov 14, 2026
I bought my car from here with Edgar. 10/10 experience!! I’m a young female and i felt like I was getting taken advantage of at other dealers with absurd rates and jacked up prices. Thankful I got to talk with Edgar he helped me lock in a GREAT price that no other dealer would give me (not even close). I appreciate all his help with my purchase!
Leased my new VW from Jason. Great service from start to finish!
If I could give less than one star, I would! I was there 2 weeks ago for my 30k service. The advisor, Miguel, was very unprofessional, and didn't listen to me when I declined doing extra work the same day. I waited there but told him I was limited on time, and I could drop my car off the following weekend since I would be out of town anyway that upcoming week for work and they could take their time doing the rear brakes and rotors. Apparently he took it personally and stopped responding to my texts and disappeared from ... Read More Google - Nov 8, 2026
I was helped by Luis Torres. He was very kind, patient, and answered questions thoroughly!
When I arrived was greeted then I was directed to speak with Angel about services, I told him the car needed an oil change and a battery, he said no problem he would keep me updated about what was going on , then he went out to my var and put his clipboard on my hood like it was is personal desk I immediately suggested he remove his clipboard I watched the tech remove bolts to a cove under the car and just let it fall to the ground he then pushed it aside with his foot ,then he put his ... Read More Google - Nov 5, 2026
Come in asking for El Brian. He gave us a great experience and it was stress-free. We came to look at a car and drove off with it!
Came in to buy a vehicle and were taken care of right away by Brian. Fast and easiest car purchase experience ever.
I flew to Chicago from Michigan to buy a Taos, expecting the experience to be a little stressful. It was anything but. Brian and Edgar are kind, communicative, helpful, honest, transparent. I would absolutely buy from them again, and recommend them to my friends and family. Thanks for everything guys, love my new car!!!
I'd like to give a shout out to Brian Flores at City Volkswagen Chicago for his professionalism and for helping me with the process and transition into my new car. He was very attentive and he provided prompt email responses he answered all my questions and provided excellent customer service. Thank you!
I can’t say enough great things about Mario at City Volkswagen of Chicago! From start to finish, he was patient, helpful, and genuinely committed to making the car-buying process a positive experience. He went above and beyond to understand exactly what I was looking for and my price point, and he had cars ready for me to see when I arrived that matched my needs and budget.
I truly appreciated how attentive, accommodating, and knowledgeable he was throughout the entire process. I never felt rushed or pressured, and it was clear that he cared about helping me find the ... Read More Google - Oct 28, 2026
Brian Flores was great at helping me secure my new Jetta. 10/10.
Friendly and respectful staff, straight forward and always looking out for the best deal, would definitely recommend.
Alex and Brian were great to work with. Easy and honest process.
I usually take time to do my research of cars/suv that fits my needs. I also research the webpage of the dealerships and see what type of personals or staffs. As I scroll thru their website I knew who to ask for, sure enough as we walked in the door. The 1st person that greeted us was the same person that I had in mind. That is Mr. Brian Flores, he was very heIpful, patient with us and very honest and sincere to our needs. I decided on purchasing a 2026 Volkswagen Atlas CS for its style and price point. ... Read More Google - Oct 24, 2026
Huge thank you to Alex Rocha, Rob, and David for helping me get into my Volkswagen Atlas! This was a big purchase for me, and I appreciate the time and effort all three put into making it happen.
Alex, thank you for your patience with all my questions and for working with me throughout the process. I had plenty of numbers to go over, and I appreciated having someone willing to take the time with me.
Rob, the sales manager, deserves a big shoutout for helping bring the deal together and getting us to a payment I felt comfortable with. ... Read More Google - Oct 24, 2026
Brian was the sales person who sold me my 2023 Taos. Not only was he not pushy (I was told they are salaried, so no hard sell needed) he was very friendly, funny and explained many of the features of the car. I was there for a while, and the feel of City VW of Chicago was so friendly, low key and a really nice vibe. I would recommend them.
Shout out to Brian for getting me the deal I was looking for super knowledgeable thanks for the help
I had an excellent experience with City Volkswagen, and I couldn’t be happier with my decision to purchase my vehicle from them! Brian Flores was amazing from the very beginning and continues to be incredibly helpful to this day. Whether I have questions or need assistance with paperwork, he is always available, patient, friendly, and willing to help. His customer service is truly exceptional, and I can’t say enough great things about him.
The entire staff is wonderful, but Brian really made my experience memorable. It’s refreshing to work with someone who genuinely cares about their customers ... Read More Google - Oct 23, 2026
Bryan is an excellent person; he is very attentive when it comes to helping you find exactly what you’re looking for in a car. I highly recommend him—thank you so much! ✌🏻✌🏻✌🏻✌🏻💕💕…..10000%
Alex is the man! He was professional, knowledgeable, responsive, and efficient throughout the entire car-buying process without ever making me feel pressured. I had appointments scheduled with other dealerships, and Alex was completely understanding of that. He periodically checked in to see if I needed anything, offering support and answering questions without being pushy or making me feel obligated to make a decision.
Ultimately, I decided to purchase my vehicle from City Volkswagen of Chicago, and I’m glad I did. The facility was clean and welcoming, the staff was friendly and accommodating, and the pricing was unbeatable compared to ... Read More Google - Oct 21, 2026
(Translated by Google) Excellent service from Brian (Original) Excelente atención de Brian
Great experience with Ian Martinez buying a used vehicle here at city of Volkswagen
Awesome experience with Edgar! Super helpful, knowledgeable, and professional! Hope to get my next car from him!
Excellent service! Alex is amazing person and dealer, I appreciate his patience, his kindness, his active listening and support to help me find the car that aid my needs and enjoy my driving. I’m so happy and grateful with all the staff but mostly with Alex! If you are looking for a car, come here. Also Alex speaks Spanish, so it’s great to be able to express myself in my native language. Thanks Alex and thanks Volkswagen team!
Went to buy a new vehicle,everything went smoothly,thanks to Alex ,he was so helpful and made sure that all questions were answered.
Go see Edgar juan and Mike for your next vw
We bought our new car at City Volkswagen of Chicago, and I especially want to thank Ian Martinez. He put so much care and effort into helping us. You can tell he works hard and wants his customers to have a good experience. We’re really happy with our car, and Ian deserves a lot of credit for that. Thank you, Ian!
I had a really great experience here. I already knew the car I wanted before contacting them and they were super accommodating. Edgar & Rob were quick to respond and answered all my questions. They had the car I wanted brought in from the Indiana dealership and in less than a week from my first text to them, I drove it home.
I purchased my vehicle from City Volkswagen of Chicago over two weeks ago, and I couldn’t be happier with my experience.
Originally, I went to the dealership to simply explore my options, as I had been doing the week before at other dealerships. My wife and I arrived around 7pm, with the dealership closing at 8pm. As soon we walked in, we were greeted by Ian Martinez, who was extremely professional, and helpful.
I explained to Ian that I was only exploring and wanted to test drive vehicles. Without hesitations, he took the time to pull a couple of ... Read More Google - Sep 28, 2026
Great experience with alex, top notch guy and patient . Helped me get in and out quickly to resume my day.
After having a poor and stressful experience at another dealership I came back to City Volkswagon of Chicago. Already feeling burned and cautious Alex was the perfect balance of information without any pressure. I came in with a budget of what I could afford and was met and surpassed all of my wish list. Thank you Alex. I’m confident he will hold my hand through my fears and any obstacles I might find Thank you Alex. I’ll recommend you to all that need a car. New or Used
Ray Cotto was amazing to work with!!
Ray Cotto was amazing to work with!! I had a great experience and would definitely recommend!
I had such an amazing experience purchasing my first SUV at City VW Chicago! I couldn’t be happier with my new car, but what really made the experience special was working with Laura. From the very beginning, she was incredibly helpful, patient, and genuinely cared about finding the right vehicle for me. She listened to exactly what I wanted, answered all of my questions, and never made me feel rushed or pressured.
Laura made what can normally be a stressful process feel exciting and easy. She stayed on top of everything from beginning to end and made sure I ... Read More Google - Sep 12, 2026
I had such an amazing experience purchasing my first SUV at City VW Chicago! I couldn’t be happier with my new car, but what really made the experience special was working with Laura. From the very beginning, she was incredibly helpful, patient, and genuinely cared about finding the right vehicle for me. She listened to exactly what I wanted, answered all of my questions, and never made me feel rushed or pressured.
Laura made what can normally be a stressful process feel exciting and easy. She stayed on top of everything from beginning to end and made sure I ... Read More DealerRater - Sep 12, 2026
Amazing and welcoming people here, took care of me and my family late at night and were 100% patient with us! Gave us a great deal on a used car and had exceptional customer service for our troubles. Definitely will be coming back to this dealership and definitely recommended anyone looking for a first car to go to this place, they will take care of you!
Big shout out to the team and management at City Volkswagen, especially Ian Martinez. Ian was patient, listened to our needs and took great care of us. This dealership as a whole(sales, service and parts) is friendly, informative, quick/timely and customer focused.
I had the best experience while buying my first electric car at this dealership. I specifically want to give a shoutout to Alex for his patience as I weighed out the different options! I felt completely supported throughout the entire process. Highly recommend!
I cannot say enough good things about Brian Flores at City Volkswagen of Chicago! He truly listened to what I wanted, gave me multiple options, and worked within my budget without ever making me feel pressured or rushed. He ultimately got me into the car of my dreams and made the entire process so easy and enjoyable. I trusted him so much that he’s now helping me find a car for my son! If you’re looking for someone knowledgeable, patient, and genuinely willing to work with you, go see Brian. I cannot recommend him enough.
Ian was a great help throughout the whole process and went out of his way to make sure we were informed and happy every step of the. Definitely will be our guy moving fo
We were very happy with the overall outcome and our experience at the dealership. Alex from the sales team was great to work with—friendly, helpful, and patient throughout the process. Although we had a small hiccup regarding the price, we were ultimately able to reach an agreement that worked for everyone. Overall, a positive experience, and we’re happy with our purchase.
⭐️⭐️⭐️⭐️⭐️ Ray was awesome! We had a great experience from start to finish! He was friendly, helpful, knowledgeable, and made the entire process easy and stress-free. He answered all of our questions, was patient with us, and never made us feel pressured or rushed. We really appreciated how smooth he made everything and would definitely recommend him to anyone looking for a new car. Thank you for such a great experience!
⭐️⭐️⭐️⭐️⭐️ We had a great experience from start to finish! Our salesman was friendly, helpful, knowledgeable, and made the entire process easy and stress-free. He answered all of our questions, was patient with us, and never made us feel pressured or rushed. We really appreciated how smooth he made everything and would definitely recommend him to anyone looking for a new car. Thank you for such a great experience!
I had a genuinely great experience dealing with George and the team at City of Volkswagen of Chicago. From Matt, to Juan to Robert to George the whole team was amazing, helpful and patient.
Sold my car with Lazaro and Edgar and they both made the process incredibly easy and quick. This was my first time going through this process and they explained everything very well, were patient, and matched rates I had gotten from other dealerships competitively. Would definitely recommend coming here to sell your car, and will definitely be returning whenever I decide to purchase a car again in the future.
Had a great experience working with David while purchasing our new car. He made the process very easy and made sure my girlfriend and I walked away with perfect car for us. David was very professional the entire time and we couldn’t be happier with our new car. Highly recommend working with him if you are in the market for a new vehicle.
David made the process of buying a car so easy and hassle free!
David made my car buying experience smooth and stress-free. He was very professional, responsive, and transparent from start to finish. I never felt pressured, and he helped me get everything handled quickly. I’m very happy with my car
Had one of the best experiences buying a car with these guys! David treated us like family and helped us with our car purchase! Highly recomend.
I was shopping for an Audi Q5 and spotted one on City Volkswagen’s site. Set up a meeting with Edger to check it out and made a deal. Great people to deal with.
Ray was great, he has good energy and I just bought my first car with him.
I’ve already came to see Ray twice, and he definitely knows how to sell a car! Both times, I left with cars. He is very friendly, knowledgeable and helpful. I will be returning!
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The Best Car-Buying Experience — Ask for Alejandro Rocha!
I had an excellent experience at City Volkswagen of Chicago, and I especially want to thank Alejandro Rocha for all his help. He was absolutely amazing from start to finish.
Alejandro took the time to listen to what I was looking for and really helped me find the best car for me, instead of simply trying to sell me a vehicle. He was patient, knowledgeable, professional, and genuinely cared about making sure I was happy with my decision.
What I appreciated most was that I never felt pressured. He answered all my ... Read More Google - Aug 29, 2026
I was in a out , nice car , and easy approval thanks Quan and Alex!!
This is our 2nd purchase from City VW and Laura helped us out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. This made our 2026 Atlas purchase easier. She is so kind and really wants you to be happy.
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The Best Car-Buying Experience — Ask for Alejandro Rocha!
I had an excellent experience at City Volkswagen of Chicago, and I especially want to thank Alejandro Rocha for all his help. He was absolutely amazing from start to finish.
Alejandro took the time to listen to what I was looking for and really helped me find the best car for me, instead of simply trying to sell me a vehicle. He was patient, knowledgeable, professional, and genuinely cared about making sure I was happy with my decision.
What I appreciated most was that I never felt pressured. He answered all my ... Read More DealerRater - Aug 29, 2026
Absolutely wonderful experience from start to finish!
I can’t say enough good things about Alex and Juan. We were not the easiest customers to work with because we were dealing with the total loss of our previous vehicle, which meant there was a LOT of additional paperwork and documentation needed for the financing. Alex and Juan were incredibly patient, friendly, welcoming, and helpful through the entire process.
They kept constant communication with us, answered our questions, worked through the paperwork and financing with us, and never made us feel like we were a burden or a difficult customer. They ... Read More Google - Aug 29, 2026
This is our 2nd purchase from City VW and Laura helped us out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. This made our 2026 Atlas purchase easier. She is so kind and really wants you to be happy.
My third vehicle purchase from this dealership. Knowledgeable sales staff, easy to work with, trustwothy.
Came to city Volkswagen to look at atlas cross sports and ran into Ray. He was a great help. He got me into a beautifu cross sport at a great price. Thank you Ray and City Volkswagen of Chicago
We just purchased our third vehicle from this dealership, and once again, the experience was absolutely outstanding. A huge thank you to Laura, who always goes above and beyond to make sure we get exactly what we need, at a fair price, without any high-pressure tactics. We couldn't be happier with our new ride and will definitely be back for number four!
Laura Torres went above and beyond to make sure our experience was as smooth and easy as possible. She was kind, patience and knowledgable with all questions asked of my family, I would recommend Laura and the Scala family to anyone interested in buying a new or used vehicle.
Brian is a salesman in his own class. I had an unforgettable experience with him during my recent car purchase. He was not just professional, he adds a spice of friendship. Above all his patience and perseverance invites and attracts. Thank you Brian for being exceptional.
I bought a vw Tiguan with Ray and he took great care me at city vw of Chicago. Thank you Ray
Was serviced with Ray Cotto - he was so patient, attentive and showed empathy towards our situation! Got us our vehicle under our terms - thank you Ray!
Glad to have crossed paths Ray Cotto in this dealership. An understatement to say he did everything he could cause he went above and beyond with his help and patience. Nothing but praises for this dealership and Ray!
Ray cotto is the guy to ask for, helped out big time can’t recommend enough
Sneaky. Agreed on price with salesman. When I went into finance office, I was given a new price and was rushed to sign multiple documents. Giving these guys my trust, I foolishly signed, and did not notice until I got home.
Very good service ask for Alex for your next vehicle purchase. Happy with my new vehicle!
Good service from Alex and the staff. Purchase Tiguan here and live it. Highly recommend
Ray Cotto was very helpful and gave us a great deal on a Taos. We are very happy with our purchase. Now we are a part of the VW family!
Laura was so accommodating and easy to work with. She shared all the details that make the Taos the right choice! She steered me to the monument grey color for the car. What a great recommendation! A perfect choice and I’ve received many compliments. I recommend Laura as a great choice when considering your new car purchase!
Friendly, Informative, she does it all from start to finish to deliver your vehicle. It was definitely a delightful experience.
Ray was wonderful to work with. He was attentive to my needs and got me a great deal on a new vehicle. Thanks, Ray!
I had the most Amazing experience at City VW! My sales professional, Alex was absolutely phenomenal! So personable and courteous! My wish was his command! This is my second vehicle and I’m a forever customer—you should be one, too!
Great experience overall! Ray and David were lots of help in finding the car i wanted and making the process quick and smooth.
Helpful in the buying process and were able to match competitive pricing from other dealerships
Ray was very helpful with me today! Got the car I wanted!! Made everything understandable and reasonable for me. I highly recommend to see Ray for your next car
Alex made my experience at City Volkswagen of Chicago smooth and stress-free. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. I really appreciate his professionalism and would definitely recommend asking for Alex if you’re shopping for a vehicle.
Alex was very insightful and helpful. He made sure the process of getting our car was smooth and went quickly!
We had a great experience buying a Tiguan from Ray Cotto. I recommend this dealership.
Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle.
Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for your hospitality! Dan Santucci
Second vehicle I’ve gotten from CityVW. Got a deal I literally couldn’t decline.
I had a great experience buying my new car! Alex made the whole process smooth, easy, and stress-free. Everyone at the dealership was friendly and professional, and I left feeling confident that I made the right choice. I absolutely love my new car and would definitely recommend this dealership to anyone looking for a great car-buying experience. Thank you again, Alex!
Lovey person Ray is i love his humor and he hustle for me to get the bet price here at City VW Chicago
Ray did an excellent job providing customer service and finding us a great car within our price range.
Have you ever watched a movie where they show a used car salesman- cheesy suit with slicked back gel hair and a gold tooth - this is that dealership The classic bait and switch tactics they tried to use was amusing - if the sales department doesnt work out at least they have a shot at acting roll the dice and try one of those random dealers on Cicero Ave you'll have better service.
Came in with my future husband Henry to only look at cars and Ray changed our mind with no need continue our car search. Muchas gracias Seńor Ray Cotto.
I had a very good experience with Ray a spectacular man. They explained everything to me in detail.
Everyone one was great especially Alex and Rob! Wonderful customer service and great people to deal with.
This was truly one of the absolute best experiences I’ve ever had in car buying. Alex and the entire team went way above and beyond. No haggling and the customer service was 5 star. Alex and is a star! The car I purchased before this one I literally purchased online because I didn’t want the dealership experience. This was a divine appointment and Alex was heaven sent to walk us through this experience. Thank you to the entire team.
I would definitely **never** go back to this service center, and I strongly recommend others avoid it.
I have far too many complaints about the way this dealership operates. The service advisors have **no proper way of explaining** why each part is being replaced or whether those parts actually need to be replaced. Their entire approach seems to be, "the diagnostic tool says replace it, so we replace it," without taking the time to explain the root cause or why replacing each component is actually necessary.
Before bringing my vehicle here, my longtime mechanic at VFC Engineering—who ... Read More Google - Jul 10, 2026
Ray and Edgar took great care of me today when buying my son a Volkswagen Jetta for my son Andrew.
The entire team went above and beyond to ensure we had an excellent car buying experience with respect to my budget. Alex in particular offers customer service that you cannot find anywhere else. He is incredibly kind, patient, and knowledgeable. I brought along multiple family members as they all wanted to offer their input and Alex graciously brought out rounds of coffee and entertained conversations with everyone. We really felt that he advocated for our best interest during our time here. He even spent the time with me inside the Taos I purchased to show me all the ins and ... Read More DealerRater - Jul 6, 2026