Customer Testimonials
We bought our new car at City Volkswagen of Chicago, and I especially want to thank Ian Martinez. He put so much care and effort into helping us. You can tell he works hard and wants his customers to have a good experience. We’re really happy with our car, and Ian deserves a lot of credit for that. Thank you, Ian!
I had a really great experience here. I already knew the car I wanted before contacting them and they were super accommodating. Edgar & Rob were quick to respond and answered all my questions. They had the car I wanted brought in from the Indiana dealership and in less than a week from my first text to them, I drove it home.
I purchased my vehicle from City Volkswagen of Chicago over two weeks ago, and I couldn’t be happier with my experience.
Originally, I went to the dealership to simply explore my options, as I had been doing the week before at other dealerships. My wife and I arrived around 7pm, with the dealership closing at 8pm. As soon we walked in, we were greeted by Ian Martinez, who was extremely professional, and helpful.
I explained to Ian that I was only exploring and wanted to test drive vehicles. Without hesitations, he took the time to pull a couple of ... Read More Google - Sep 28, 2026
Great experience with alex, top notch guy and patient . Helped me get in and out quickly to resume my day.
After having a poor and stressful experience at another dealership I came back to City Volkswagon of Chicago. Already feeling burned and cautious Alex was the perfect balance of information without any pressure. I came in with a budget of what I could afford and was met and surpassed all of my wish list. Thank you Alex. I’m confident he will hold my hand through my fears and any obstacles I might find Thank you Alex. I’ll recommend you to all that need a car. New or Used
Ray Cotto was amazing to work with!!
Ray Cotto was amazing to work with!! I had a great experience and would definitely recommend!
I had such an amazing experience purchasing my first SUV at City VW Chicago! I couldn’t be happier with my new car, but what really made the experience special was working with Laura. From the very beginning, she was incredibly helpful, patient, and genuinely cared about finding the right vehicle for me. She listened to exactly what I wanted, answered all of my questions, and never made me feel rushed or pressured.
Laura made what can normally be a stressful process feel exciting and easy. She stayed on top of everything from beginning to end and made sure I ... Read More Google - Sep 12, 2026
I had such an amazing experience purchasing my first SUV at City VW Chicago! I couldn’t be happier with my new car, but what really made the experience special was working with Laura. From the very beginning, she was incredibly helpful, patient, and genuinely cared about finding the right vehicle for me. She listened to exactly what I wanted, answered all of my questions, and never made me feel rushed or pressured.
Laura made what can normally be a stressful process feel exciting and easy. She stayed on top of everything from beginning to end and made sure I ... Read More DealerRater - Sep 12, 2026
Amazing and welcoming people here, took care of me and my family late at night and were 100% patient with us! Gave us a great deal on a used car and had exceptional customer service for our troubles. Definitely will be coming back to this dealership and definitely recommended anyone looking for a first car to go to this place, they will take care of you!
Big shout out to the team and management at City Volkswagen, especially Ian Martinez. Ian was patient, listened to our needs and took great care of us. This dealership as a whole(sales, service and parts) is friendly, informative, quick/timely and customer focused.
I had the best experience while buying my first electric car at this dealership. I specifically want to give a shoutout to Alex for his patience as I weighed out the different options! I felt completely supported throughout the entire process. Highly recommend!
I cannot say enough good things about Brian Flores at City Volkswagen of Chicago! He truly listened to what I wanted, gave me multiple options, and worked within my budget without ever making me feel pressured or rushed. He ultimately got me into the car of my dreams and made the entire process so easy and enjoyable. I trusted him so much that he’s now helping me find a car for my son! If you’re looking for someone knowledgeable, patient, and genuinely willing to work with you, go see Brian. I cannot recommend him enough.
Ian was a great help throughout the whole process and went out of his way to make sure we were informed and happy every step of the. Definitely will be our guy moving fo
We were very happy with the overall outcome and our experience at the dealership. Alex from the sales team was great to work with—friendly, helpful, and patient throughout the process. Although we had a small hiccup regarding the price, we were ultimately able to reach an agreement that worked for everyone. Overall, a positive experience, and we’re happy with our purchase.
⭐️⭐️⭐️⭐️⭐️ Ray was awesome! We had a great experience from start to finish! He was friendly, helpful, knowledgeable, and made the entire process easy and stress-free. He answered all of our questions, was patient with us, and never made us feel pressured or rushed. We really appreciated how smooth he made everything and would definitely recommend him to anyone looking for a new car. Thank you for such a great experience!
⭐️⭐️⭐️⭐️⭐️ We had a great experience from start to finish! Our salesman was friendly, helpful, knowledgeable, and made the entire process easy and stress-free. He answered all of our questions, was patient with us, and never made us feel pressured or rushed. We really appreciated how smooth he made everything and would definitely recommend him to anyone looking for a new car. Thank you for such a great experience!
I had a genuinely great experience dealing with George and the team at City of Volkswagen of Chicago. From Matt, to Juan to Robert to George the whole team was amazing, helpful and patient.
I recently purchased a car from my friend, David! I couldn’t be happier with the experience! Everything went smoothly from start to finish. They were honest, helpful, and made sure I felt comfortable throughout the entire process. I really appreciate how easy and stress-free they made buying the car.
Sold my car with Lazaro and Edgar and they both made the process incredibly easy and quick. This was my first time going through this process and they explained everything very well, were patient, and matched rates I had gotten from other dealerships competitively. Would definitely recommend coming here to sell your car, and will definitely be returning whenever I decide to purchase a car again in the future.
Had a great experience working with David while purchasing our new car. He made the process very easy and made sure my girlfriend and I walked away with perfect car for us. David was very professional the entire time and we couldn’t be happier with our new car. Highly recommend working with him if you are in the market for a new vehicle.
David made the process of buying a car so easy and hassle free!
David made my car buying experience smooth and stress-free. He was very professional, responsive, and transparent from start to finish. I never felt pressured, and he helped me get everything handled quickly. I’m very happy with my car
Had one of the best experiences buying a car with these guys! David treated us like family and helped us with our car purchase! Highly recomend.
I was shopping for an Audi Q5 and spotted one on City Volkswagen’s site. Set up a meeting with Edger to check it out and made a deal. Great people to deal with.
Ray was great, he has good energy and I just bought my first car with him.
I’ve already came to see Ray twice, and he definitely knows how to sell a car! Both times, I left with cars. He is very friendly, knowledgeable and helpful. I will be returning!
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The Best Car-Buying Experience — Ask for Alejandro Rocha!
I had an excellent experience at City Volkswagen of Chicago, and I especially want to thank Alejandro Rocha for all his help. He was absolutely amazing from start to finish.
Alejandro took the time to listen to what I was looking for and really helped me find the best car for me, instead of simply trying to sell me a vehicle. He was patient, knowledgeable, professional, and genuinely cared about making sure I was happy with my decision.
What I appreciated most was that I never felt pressured. He answered all my ... Read More Google - Aug 29, 2026
I was in a out , nice car , and easy approval thanks Quan and Alex!!
This is our 2nd purchase from City VW and Laura helped us out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. This made our 2026 Atlas purchase easier. She is so kind and really wants you to be happy.
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The Best Car-Buying Experience — Ask for Alejandro Rocha!
I had an excellent experience at City Volkswagen of Chicago, and I especially want to thank Alejandro Rocha for all his help. He was absolutely amazing from start to finish.
Alejandro took the time to listen to what I was looking for and really helped me find the best car for me, instead of simply trying to sell me a vehicle. He was patient, knowledgeable, professional, and genuinely cared about making sure I was happy with my decision.
What I appreciated most was that I never felt pressured. He answered all my ... Read More DealerRater - Aug 29, 2026
Absolutely wonderful experience from start to finish!
I can’t say enough good things about Alex and Juan. We were not the easiest customers to work with because we were dealing with the total loss of our previous vehicle, which meant there was a LOT of additional paperwork and documentation needed for the financing. Alex and Juan were incredibly patient, friendly, welcoming, and helpful through the entire process.
They kept constant communication with us, answered our questions, worked through the paperwork and financing with us, and never made us feel like we were a burden or a difficult customer. They ... Read More Google - Aug 29, 2026
This is our 2nd purchase from City VW and Laura helped us out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. This made our 2026 Atlas purchase easier. She is so kind and really wants you to be happy.
My third vehicle purchase from this dealership. Knowledgeable sales staff, easy to work with, trustwothy.
Came to city Volkswagen to look at atlas cross sports and ran into Ray. He was a great help. He got me into a beautifu cross sport at a great price. Thank you Ray and City Volkswagen of Chicago
We just purchased our third vehicle from this dealership, and once again, the experience was absolutely outstanding. A huge thank you to Laura, who always goes above and beyond to make sure we get exactly what we need, at a fair price, without any high-pressure tactics. We couldn't be happier with our new ride and will definitely be back for number four!
Laura Torres went above and beyond to make sure our experience was as smooth and easy as possible. She was kind, patience and knowledgable with all questions asked of my family, I would recommend Laura and the Scala family to anyone interested in buying a new or used vehicle.
Brian is a salesman in his own class. I had an unforgettable experience with him during my recent car purchase. He was not just professional, he adds a spice of friendship. Above all his patience and perseverance invites and attracts. Thank you Brian for being exceptional.
I bought a vw Tiguan with Ray and he took great care me at city vw of Chicago. Thank you Ray
Was serviced with Ray Cotto - he was so patient, attentive and showed empathy towards our situation! Got us our vehicle under our terms - thank you Ray!
David was great!!! He was very helpful made the sale very smooth and easy,
Glad to have crossed paths Ray Cotto in this dealership. An understatement to say he did everything he could cause he went above and beyond with his help and patience. Nothing but praises for this dealership and Ray!
Ray cotto is the guy to ask for, helped out big time can’t recommend enough
Ray cotto is the guy to ask for, helped out big time can’t recommend enough
Brian was great and helpful throughout the whole process of me getting the vehicle I wanted!! Great communication and made the process smoother than I thought! Thanks a lot! I would recommend him to anyone & Thanks to Vanessa also for the help and support while shadowing Brian. Both were great overall throughout my experience!
Sneaky. Agreed on price with salesman. When I went into finance office, I was given a new price and was rushed to sign multiple documents. Giving these guys my trust, I foolishly signed, and did not notice until I got home.
Very good service ask for Alex for your next vehicle purchase. Happy with my new vehicle!
Good service from Alex and the staff. Purchase Tiguan here and live it. Highly recommend
was in at 7:15. They said an hour to an hour and a half for an oil change.. from drop off to payment it took an hour 45 minutes. When I went to the cashier, my bill was $10 higher than the price of an oil change when I asked the service clerk why after he verbally quoted me the published price of one 139.95. He said well sometimes there’s other charges and I asked which charges, when he looked at the bill he couldn’t tell me and then he just said well once in a while we charge a difference if ... Read More Google - Aug 20, 2026
Very helpful thank you alex
Brian was great! He knew I was coming from Indiana so he made sure to have everything ready for me when I got there. We had the numbers pretty much all planned out before I made the trip so there were no surprises when it came time to meeting the financing manager. Definitely recommend!
Ray Cotto was very helpful and gave us a great deal on a Taos! We are very happy with our purchase. Now we are part of the VW family!
Ray Cotto was very helpful and gave us a great deal on a Taos. We are very happy with our purchase. Now we are a part of the VW family!
Laura was so accommodating and easy to work with. She shared all the details that make the Taos the right choice! She steered me to the monument grey color for the car. What a great recommendation! A perfect choice and I’ve received many compliments. I recommend Laura as a great choice when considering your new car purchase!
What a great experience working with City Volkswagen. We were happily welcomed and treated great by everyone we worked with. Laura was a great salesperson and made the experience pleasant. The car is perfect and exceeded my expectations. A well run organization!
Had a great experience leasing my Volkswagen. Alex was very helpful, professional, and made the whole process smooth and easy. I really appreciate his help and would definitely recommend him!
I wanted to take a moment to share what a wonderful experience my wife and I had with David. Buying a new car can be time consuming and stressful. David helped us navigate the different options that we had and took the time to explain the nuances and the ramifications involved. During the entire transaction, David was patient, friendly, and informative. We’re happy and grateful to have had him help us in our car purchase!
David was very helpful, patient, and friendly during my entire car buying process. He presented information clearly and answered all of my questions. I would be happy to work with him again and would recommend David to anyone looking to buy a car.
Wonderful experience here! Ian was super knowledgeable and helped us find exactly what we were looking for. Very pleased with our experience
Friendly, Informative, she does it all from start to finish to deliver your vehicle. It was definitely a delightful experience.
Came in to use the bathroom while on a run. Mr. Brian Flores approached me and offered me water and some coffee. Two hours later I walked out with a brand new Jetta that he somehow convinced me to buy lol. Great guy! Fantastic service.
I've been shopping at City VW for over 25 years and bought eight cars, the service and sales are outstanding, the cars are beautiful. It's a win win win! 😃 Semper Fi
Ray was wonderful to work with. He was attentive to my needs and got me a great deal on a new vehicle. Thanks, Ray!
Ray was wonderful to work with. He was attentive to my needs and got me a great deal on a new vehicle. Thanks, Ray!
Ray Cotto was great. He made me laugh the whole time and found me my dream car even though it was a needle in a haystack.
I had the most Amazing experience at City VW! My sales professional, Alex was absolutely phenomenal! So personable and courteous! My wish was his command! This is my second vehicle and I’m a forever customer—you should be one, too!
We have just signed on our 5th car with City VW. It is always a 5-star experience with the whole team, from sales to service. It’s why we keep coming back. Above and beyond exceptional!
Great experience and process thanks to the help of David and Ray!
Great experience overall! Ray and David were lots of help in finding the car i wanted and making the process quick and smooth.
Helpful in the buying process and were able to match competitive pricing from other dealerships
This was my second time purchasing a Volkswagen from City Volkswagen, and once again, George and Edgar provided an outstanding experience. George helped me purchase my first VW several years ago, and when it came time for my husband and me to buy new cars, there was no question we’d come back.
Both George and Edgar were incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. They took the time to answer all of our questions, never made us feel pressured, and made what can often be a stressful experience feel easy and enjoyable.
It’s clear they ... Read More Google - Aug 5, 2026
Found our family’s dream car thanks to David. Service was A+ here !
I found my dream car and David was such a great salesman. He explained everything about the car, its ins and outs! When was the last time you bought a car and no one explained all the new technology?! Thank you for walking me through the entire sales process. Anyone looking for a new car, go see David. I will also add, Juan in finance definitely made the signing aspect a breeze. He left no questions unanswered. Thanks City VW, you won a new client!
Ray was very helpful with me today! Got the car I wanted!! Made everything understandable and reasonable for me. I highly recommend to see Ray for your next car
Alex made my experience at City Volkswagen of Chicago smooth and stress-free. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. I really appreciate his professionalism and would definitely recommend asking for Alex if you’re shopping for a vehicle.
I visited City Volkswagen of Chicago two weeks ago, and David, along with the friendly staff, made me feel truly welcome. The entire buying experience was smooth and hassle-free from start to finish.
We had a great experience working with David when helping my family purchase a car. He was professional, patient, and genuinely took the time to understand what we were looking for. He made the entire process easy and stress-free, answered all of our questions, and never made us feel pressured into making a decision.
David went above and beyond to make sure my family was comfortable and happy with our purchase. It’s clear that he cares about his customers and takes pride in his work. I would definitely recommend David to anyone looking to buy a car. Thanks again, ... Read More Google - Aug 3, 2026
Very good experience with this dealership. David Alcaraz and the rest of the staff was very patient and helpful.
We had a great experience buying a Tiguan from Ray Cotto. I recommend this dealership.
Alex was very insightful and helpful. He made sure the process of getting our car was smooth and went quickly!
We had a great experience buying a Tiguan from Ray Cotto. I recommend this dealership.
Great Experience. Thanks to Laura, Dan and Finance Team.
Came in to buy out my lease and Ray took great care of me in the process come to City VW of Chicago when in the market for your next car
Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle.
I’ve bought 3 cars from City VW and all 3 times, the experience was very pleasant. The staff, especially Edgar all treated me well. The service department is also great.
Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for your hospitality! Dan Santucci
Second vehicle I’ve gotten from CityVW. Got a deal I literally couldn’t decline.
Lovey person Ray is i love his humor and he hustle for me to get the bet price here at City VW Chicago
Ray did a great job finding a excellent car in my price range.
I had a great experience purchasing my car at City Volkswagen! Everyone we interacted with was very welcoming. My salesperson David was incredibly helpful throughout the entire process. He was knowledgeable, patient and took time to answer all my questions. I highly recommend asking for him if you're looking to buy a new vehicle!
I had a great experience buying my new car! Alex made the whole process smooth, easy, and stress-free. Everyone at the dealership was friendly and professional, and I left feeling confident that I made the right choice. I absolutely love my new car and would definitely recommend this dealership to anyone looking for a great car-buying experience. Thank you again, Alex!
Lovey person Ray is i love his humor and he hustle for me to get the bet price here at City VW Chicago
Ray did an excellent job providing customer service and finding us a great car within our price range.
Process was quick and simple. Rob was amazing over the phone and had my numbers ready upon arrival. David Alcaraz was amazing with showing me everything about the car
I had a wonderful experience buying my car here City Volkswagen Chicago and the salesman Ian he was polite, extremely knowledgeable, and made the whole process quick and stress-free. There was zero pressure. Highly recommend asking for him if you visit City Volkswagen Chicago , thank you Ian
Came in with my future husband Henry to only look at cars and Ray changed our mind with no need continue our car search. Muchas gracias Seńor Ray Cotto.
I had a very good experience with Ray a spectacular man. They explained everything to me in detail.
My husband and I had a great experience purchasing a Tiguan on Saturday evening. We worked with Yurii and Juan and from start to finish, the process was smooth, efficient, and helpful. Yurii was patient and knowledgeable and never once pressured us, which was very refreshing. Juan worked hard to ensure we left happy and comfortable with the final deal. Overall excellent rating from us!
Everyone one was great especially Alex and Rob! Wonderful customer service and great people to deal with.
Thank You So Much To Edgar & Rob On Getting Me Approved My Experience with them was nothing short of amazing . Everything was quick and to the point they were extremely professional & I’m happy with my purchase Yall go see him 10/ 10 highly recommended.