Customer Testimonials
Brandon Rosenow and Tim Curran provided a quick and painless process to purchasing a new Atlas. They were attentive and kept us informed of current incentives without being pushy, allowing us to take our time in making a decision. We appreciate their customer service and the expedited time from decision to ownership.
Juan was awesome! He listened with an open ear to what I was looking for in a vehicle. I appreciate the genuine customer service Juan provided. Most of the transaction was done over the phone since I was still at work and I appreciate the patience Juan gave me when I told him about my past experience with finding a car. Thanks Juan!
We worked with Brandon Rosenow over the course of a few weeks to find the right car. He was easy to communicate with (over text) and was very patient with us. Tim, the manager helped us get the over the finish line. We bought our previous VW from here as well, two great car buying experiences.
Brandon Rosenow and Tim Curran provided a quick and painless process to purchasing a new Atlas. They were attentive and kept us informed of current incentives without being pushy, allowing us to take our time in making a decision. We appreciate their customer service and the expedited time from decision to ownership.
Went in just to look. Tim was so accommodating and was able to help get us in to the perfect number and his amazing team Maria and David helped us find our dream car. I highly recommend Vw on Irving
Went in just to look. Tim was so accommodating and was able to help get us in to the perfect number and his amazing team Maria and David helped us find our dream car. I highly recommend Vw on Irving
Helpful and informative didnt come off too strong and made the experience smooth and the purchase
Went in to buy a used cc, Alex and Maria took me in and we’re transparent about an issue the car had that they were going to fix at no expense to me. Made me feel comfortable and gave me a good experience.
We bought a great car, thank you for the service, for the quick processing of documents and consultation. Manager Alex explained everything to us perfectly and prepared us to buy a car. Thank you! I recommend!
Great service. I worked w Andy and she made sure everything was done quickly and smoothly. Can’t recommend her enough!
Great service. I worked w Andy and she made sure everything was done quickly and smoothly. Can’t recommend her enough!
Went in to buy a used cc, Alex and Maria took me in and we’re transparent about an issue the car had that they were going to fix at no expense to me. Made me feel comfortable and gave me a good experience.
Maria provided great costumer service. Very knowledgeable about inventory. Maria replied to my questions promptly.
Maria provided great costumer service. Very knowledgeable about inventory. Maria replied to my questions promptly.
My partner & I came into City Volkswagen of Chicago with no idea what we really wanted, the wonderful man that helped us asked some questions and got straight to it. As he narrowed our options and showed us what they had in stock in such a matter of time was mind blowing, being that we were purchasing a vehicle from an actual dealership. He made it so easy for us the whole time we waited. I couldn’t be more thankful for the wonderful team that helped us purchase our vehicle. A big thank you to Kim, Alex Rocha, ... Read More Google - May 10, 2025
Christina and Jaymi are the best!
Great service, quick and to the point. Would definitely buy a car from here in the future.
Great service, quick and to the point. Would definitely buy a car from here in the future.
City VW of Chicago is a great place to purchase a vehicle. I worked with David and Alejandro (Alex) to purchase my new 2025 Atlas. They were kind, helpful, transparent and friendly throughout all aspects of the process. They also have a very high regard for service and focus on this at every stage in the process, keeping you knowledgeable the entire time and even followed up multiple times after the purchase to ensure I was satisfied. Thank you to everyone at City VW that helped me with my purchase!
City VW of Chicago is a great place to purchase a vehicle. I worked with David and Alejandro (Alex) to purchase my new 2025 Atlas. They were kind, helpful, transparent and friendly throughout all aspects of the process. They also have a very high regard for service and focus on this at every stage in the process, keeping you knowledgeable the entire time and even followed up multiple times after the purchase to ensure I was satisfied. Thank you to everyone at City VW that helped me with my purchase!
They kept the process as quick as possible and worked with us to get a better deal on the packaging we needed. Andy was very good at making the process smooth and answering all questions.
Service went great, recall and oil change which Jaymi handled. It was done by time promised and although there was a small hiccup she did eveything in her power to make it right and she did. I will be back for service. Thank You Jaymi !
They were so easy to work with and very accommodating! I would Do business again here.
Awesome experience with Brandon Rosenow. He helped us with our car purchase and always looked for better financing options. Definitely, we will recommend him and City VW Chicago to our friends and family. Thanks Brandon!!!
Awesome experience with Brandon Rosenow. He helped us with our car purchase and always looked for better financing options. Definitely, we will recommend him and City VW Chicago to our friends and family. Thanks Brandon!!!
Just traded in my 2019 Tiguan and bought a 2024 Tiguan!! Thank you to Maria and the owner Anthony for helping me!! Very knowledgeable, fast and friendly service!! Would highly recommend!!
Brandon Rosenow made our car buying experience simple and straightforward. He is honest, transparent, and knowledgeable about the process from start to finish. Friendly, personable, all the things you’d want to have during the car buying experience. Highly recommend reaching out to Brandon and team at this location. He will exceed expectations and make it a stress free experience.
I had a good experience at the Volkswagen dealer. Good service and good people like David. He helped me find the right car.
I really appreciate all of the time and attention Juan invested to help us find our perfect car. He went above and beyond to help us consider all options and was always very transparent with pricing.
Had a very efficient experience with Brandon Rosenow matching another offer and getting me out the door in my new Atlas!
Big thank you to David. Made my car shopping quick simple and easy… 👍
Maria was great! Super easy experience! I Can't wait to enjoy my new ride!
Maria was great! Super easy experience!
david Hernandez helped me a lot with finding the right car for me , good salesman
I had the best experience buying a car from David Hernandez ! The process was seamless, and he was incredibly knowledgeable and helpful. The car is in excellent condition, and I've been driving it without any issues. The overall experience was great. I highly recommend David !!
My sales Representative was Brandon Rosenow who did an absolutely phenomenal job showing me the ins and outs of the car and the entire process. Highly recommend asking for him! Tim Curran also allowed for some very quick and timely negotiations.
My sales Representative was Brandon Rosenow who did an absolutely phenomenal job showing me the ins and outs of the car and the entire process. Highly recommend asking for him!
Overall great experience, Ed was such a great help, he made us feel like family. .
Ray and Tim were amazing and very helpful. I am super happy with my new car. 😊
Went here today. Ray and Tim were great people and of assistance. Walked in today with no expectations, but walked out with a beautiful RAV 4. I cannot thank these guys enough. All love.
It was a great car buying experience here. Ray was patient, knowledgeable, friendly and accountable! They found the specific car I needed with a good price. Definitely recommended!
It was a great car buying experience here. Ray was patient, knowledgeable, friendly and accountable! They found the specific car I needed with a good price. Definitely recommended!
Alex was great! I originally came in for a 2024 and after we test drove it, the next day we tested 2025. I was on a time crunch both days and he worked with me every step of the way to make sure I was out of there as fast as possible. Really appreciate all the work he did!
Eddie Speck was knowledgeable, patient, and trustworthy, he put me at ease and made the entire car buying experience smooth and enjoyable.
I usually don’t like going to car dealerships but Ed Speck was knowledgeable, patient, and trustworthy, which put me at ease and making the car buying experience smooth and enjoyable.
Maria and Laz assisted me through everything and provided the best customer services I’ve had in my life.
Maria and Laz assisted me through everything and provided the best customer services I’ve had in my life.
We traveled from out of state to look at the ID-4, Brandon Rosenow and Tim Curran were so helpful and professional, from knowing all the details of the vehicle to financing, they did a really thorough job of making sure we understood all the necessary information to make a good choice. I really appreciated the transparency in pricing and the fact that they were not pushy or overbearing, it was a really refreshing experience and I would not hesitate to buy there again or refer family and friends.
We traveled from out of state to look at the ID-4, Brandon Rosenow and Tim Curran were so helpful and professional, from knowing all the details of the vehicle to financing, they did a really thorough job of making sure we understood all the necessary information to make a good choice. I really appreciated the transparency in pricing and the fact that they were not pushy or overbearing, it was a really refreshing experience and I would not hesitate to buy there again or refer family and friends.
Buying a used ID4 with Brandon Rosenow and Tim Curran, really appreciate their honesty and transparency in the process. No gimmicks or hidden fees.
Buying a used ID4 with Brandon Rosenow and Tim Curran, really appreciate their honesty and transparency in the process. No gimmicks or hidden fees.
Long review because I definitely want to make sure I share my full experience as reviews were something I looked very closely at prior to making my purchase! I purchased a used Buick Encore from City VW from Brandon and I can’t say enough good things about this dealership and especially working with Brandon!! I decided I needed a car in Chicago but wanted to make an informed decision so shopped around for months looking at hundreds of cars before I found the right fit. Key things I was looking prior to my appointment: a good deal; well maintained ... Read More Google - Apr 26, 2025
Juan Fuentes was very awesome and helpful he made this buying experience real easy and convenient
Very helpful staff. Highly recommended. Easy process, Would recommend to family and friends. Great sales team!
Brandon Rosenow made our car buying experience simple and straightforward. He is honest, transparent, and knowledgeable about the process from start to finish. Friendly, personable, all the things you’d want to have during the car buying experience. Highly recommend reaching out to Brandon and team at this location. He will exceed expectations and make it a stress free experience.
Brandon is very straightforward and trustworthy person. He and his colleagues made the experience easy, and I’d like to Thank David for his expertise during our first test drive
Had such an amazing experience here! I went to a few dealerships for different car brands and this one by far superseded all of them. Alex was amazing help, very knowledgeable and still laughed with me even after all the hassle I put him through with my budget and time constraints. I think I was able to speak with every manager and each interaction was very genuine. I can’t recommend this place enough. If you are looking for a good deal, low pressure, and overall great experience, don’t waste your time at other dealerships.
I had an excellent experience with Andy. They were incredibly friendly, knowledgeable, and patient throughout the entire process. They took the time to understand my needs, provided helpful recommendations, and made sure I felt confident in my decision.
A big positive 5 Star review for Laura Torres! She hung in there through my indecision and got me the car I wanted and trade I needed. Laura made what can be a stressful experience into a pleasurable one. She's pleasant, knowledgeable, and thorough. The rest of the staff was also very good and I feel they all genuinely care about the customer.
Dealer was good. Process was very long. We were there almost 4 hours Juan was very helpful
Andy Gloria great service! Gave me a great deal couldn’t turn down ! Thank you!
We had a lovely experience buying a 2025 Atlas - Alex was very helpful.
We had a lovely experience buying a 2025 Atlas - Alex was very helpful in guiding us through the process.
Service was amazing, welcoming Ray cotto. I will return to City VW for a car for my son.
Service was amazing, welcoming Ray cotto. I will return to City VW for a car for my son.
Had an excellent service and time buying a car with Ray Cotto.Highly recommend City by Chicago.Very professional ,quick and friendly.
Great Car Buying Experience! I had a fantastic experience with David. He were friendly, knowledgeable, and helped me find the perfect car within my budget. He made the whole process smooth and stress-free. Highly recommend working with him!
I had the absolute pleasure of working with Alex and Edgar for the purchase of my third vehicle from Volkswagen within my family, and once again, they exceeded all expectations! From start to finish, the process was smooth, professional, and stress-free. Both were incredibly knowledgeable, patient, and attentive to what I was looking for, making sure every question I had was answered with care. They made the financing side of things quick and efficient, explaining everything clearly and making sure I felt comfortable throughout the entire process.
I had the absolute pleasure of working with Alex and Edgar for the purchase of my third vehicle from Volkswagen within my family, and once again, they exceeded all expectations! From start to finish, the process was smooth, professional, and stress-free. Both were incredibly knowledgeable, patient, and attentive to what I was looking for, making sure every question I had was answered with care. They made the financing side of things quick and efficient, explaining everything clearly and making sure I felt comfortable throughout the entire process.
Andy Gloria helped me get my dream truck ! Great service !
I had a great experience with the sales team at City Volkswagen of Chicago. From the moment I walked in, they were welcoming, professional, and genuinely helpful. The staff took the time to understand what I was looking for and never made me feel pressured. They were knowledgeable about the vehicles and worked with me to find the best deal that fit my needs and budget. Everything—from the test drive to the final paperwork—was smooth and hassle-free. I highly recommend this team if you’re looking for a positive and stress-free car buying experience. Juan with sales team, ... Read More Google - Apr 19, 2025
I had a great experience with the sales team at City Volkswagen of Chicago. From the moment I walked in, they were welcoming, professional, and genuinely helpful. The staff took the time to understand what I was looking for and never made me feel pressured. They were knowledgeable about the vehicles and worked with me to find the best deal that fit my needs and budget. Everything—from the test drive to the final paperwork—was smooth and hassle-free. I highly recommend this team if you’re looking for a positive and stress-free car buying experience from Juan sales member, ... Read More DealerRater - Apr 19, 2025
My husband and I decided to go here after having a bad experience in the one on Clark St in Downtown (pls don’t go there) and since the moment you we walked in here we felt very welcome, there’s professionalism everywhere. We were very lucky to be helped by Andy, she was incredible, kind, helpful and so clear in everything, she even helped us in Spanish because we don’t understand a lot of car terms in English and she solved every single doubt we had and she explained all the details. Seriously if it’s your first ... Read More Google - Apr 19, 2025
Was helpful in getting me a better price than what was initially presented. No complaints
Leased a new Jetta here, David was very helpful in assisting me and getting me a good price on my new car. Would recommend!
Alonzo in the Service Department is the best in the business. Highly recommend him for his professionalism and help.
Had a recent purchase here after my pregnant wife was in a car accident. That was a pain initially and I did not want to deal with new purchase for many reasons. She was taken care of by Ed Speck who made this not so bad. He was polite and patient, and really made the whole situation way easier to deal with. Thanks Ed!
Ed is great. I’m a really special person and he helped me get a special car.
Andy and Clem, were straight forward and didn’t change any numbers that we agreed upon. After being brought back and forth in Wisconsin dealerships (where we reside) we almost gave up. I was hesitant to drive to Illinois in case they changed the numbers like they did in Wisconsin. This was amazing service and promises that were kept.
Great customer service through it all! Love our new ride, thank you Alex!
Ray is the best SALES to go!!! He helped my brother for his very first car! Highly recommend. If you want VW! Go see RAY !!!!!!
Brandon Rosenow is a straight shooter that answered all my inquiries and did not apply any pressure . Felt very comfortable buying a car from him!!!
Brandon Rosenow is a straight shooter that answered all my inquiries and did not apply any pressure . Felt very comfortable buying a car from him!!!
We had a great experience working with Brandon Rosenow! He was incredibly helpful, patient, and kind throughout the whole process. He took the time to answer all of our questions and genuinely wanted to make sure we found the right car for my needs. I’d absolutely recommend him to anyone looking for a smooth, stress-free car buying experience!
Super friendly and quick process. Kept checking on me to make sure that I didn’t need anything. Made it a super painless process.
We had a great experience working with Brandon Rosenow! He was incredibly helpful, patient, and kind throughout the whole process. He took the time to answer all of our questions and genuinely wanted to make sure we found the right car for my needs. I’d absolutely recommend him to anyone looking for a smooth, stress-free car buying experience!
Great experience great people to do business with. Clemente was very helpful he beat another dealers offer. David is very knowledgeable about all the warranties and benefits that Volkswagen has to offer. He also let us test drive different color cars to make sure what color we really liked. Very smooth negotiation.
David helped us purchase our VW today! He was very transparent, knowledgeable, and helpful for a smooth sale. Exactly what we were looking for.
Great customer service! Maria was super helpful and made the process super easy. Love it!!!
Great customer service! Maria was super helpful and made the process easy.
We had a great experience purchasing a new VW from Brandon Rosenow. He took the time to understand our needs and found exactly what we wanted. He walked us through the whole process and made us comfortable.
We had an incredible experience at City VW! They made it incredibly seamless and we felt so taken care of. If you’re interested in a car reach out and work with Brandon Rosenow- he’s awesome!
We had a great experience purchasing a new VW from Brandon Rosenow. He took the time to understand our needs and found exactly what we wanted. He walked us through the whole process and made us comfortable.
We had an incredible experience at City VW! They made it incredibly seamless and we felt so taken care of. If you’re interested in a car reach out and work with Brandon Rosenow- he’s awesome! Also big big thanks to Tim Curran for all his assistance!
I went in to the dealership to test drive a Tiguan and was greeted immediately. I called ahead and they already had the car washed and ready to test drive. David was very knowledgable and helpful throughout the process. Each staff member greeted me and made sure I was being taken care of. They were willing to discuss different options and made the car buying process seamless. Evelyn was very patient as I asked questions when signing paperwork.
I went in to the dealership to test drive a Tiguan and was greeted immediately. I called ahead and they already had the car washed and ready to test drive. David was very knowledgable and helpful throughout the process. Each staff member greeted me and made sure I was being taken care of. They were willing to discuss different options and made the car buying process seamless. Evelyn was very patient as I asked questions when signing paperwork.
I recently had the pleasure of working with Andy while purchasing my new car, and I can’t recommend her highly enough! From start to finish, she was knowledgeable, professional, and genuinely kind. She took the time to understand what I was looking for and never made me feel pressured—just supported. Andy made the entire process smooth and stress-free, and I left the dealership feeling confident and excited about my purchase. If you’re in the market for a car and want someone you can trust, ask for Andy. She’s fantastic!