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City Volkswagen of Chicago

Great customer service and price! Ask for Ray! He made buying a new car a pleasant experience. Happy to buy a car from someone like him.

Went very great was an success, made sure I was kept happy and melt my needs

Edgar is very knowledgeable, patient and friendly. He took the time to ensure all my needs were satisfied.

Received excellent service. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend.

Came to look for a Tiguan and Ray Cotto was the best to help us around and treat us good. I will recommend him

”¡El servicio fue excelente! Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalismo. Nos ayudó a obtener el mejor trato posible y, además, hizo que todo el proceso fuera muy agradable gracias a su trato amable y conversación amena. Sin duda, un distribuidor confiable que recomendamos ampliamente.”

Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!!

I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!!

I love my vehicle, but I am very disappointed with my experience purchasing a certified pre-owned vehicle from this dealership. Since the purchase, communication has been consistently poor and my concerns have not been properly addressed. I emailed Ray, the sales representative, three separate times regarding my CPO concerns, and I also copied Finance Manager Evelyn on two of those emails, but received no meaningful resolution or follow-up. I also contacted Volkswagen directly. They stated the vehicle VIN was not showing in their system and advised me to wait another week, then contact the dealership to confirm whether the CPO paperwork had been properly filed. On the day I picked up the car, I specifically asked Ray about the CPO paperwork, and he stated it would be filed. Despite that, I am still left without clear confirmation that the paperwork was ever properly completed. Overall, the lack of communication, accountability, and follow-through has been frustrating. I am sharing this so other buyers are aware of the post-sale experience.

As a first-time car buyer, I couldn’t have asked for a better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and never made me feel rushed or pressured. I absolutely love my Volkswagen Tiguan, and I’m so grateful for David’s help. He made my first car-buying experience smooth, enjoyable, and memorable. I highly recommend him to anyone looking for a new vehicle!!!

Alex was great! I walked in told him it was my first time buying a car. I told him what I was looking for exactly and he made the deal so seamless! An amazing experience.

Ray C. at VW got me a great deal. Excellent service. Nice vehicle. Very friendly.

I recently purchased a 2025 Volkswagen ID.4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed to hold the vehicle until 6:00 PM Monday, the soonest I could get there. On Monday, Laura began the paperwork and sent me more pictures of the car, inside after it had been detailed. She even sent a pic of a "Sold" sign on the windshield with our name on it. I arrived Monday evening and met Laura, who was equally as great in person. I looked over the vehicle and it was in great condition, as described. The one scratch which she told me about and sent pictures of was present and less significant that she had described. We took a quick ride around the block and then came back to the dealership where she walked me through use of the vehicle technology. While doing this, the finance person prepared my paperwork. I interacted with George Skoubis during this time as well and he was helpful learning about our first EV. Overall, this was the best car-buying experience I've had. I was treated fairly and with respect and was comfortable trusting Laura and Matt. It was a personable experience that left me feeling good about where we bought the car!

Roy was an amazing associate! Helped us get a really good deal for the brand new 2026 jetta. Was very friendly and informative.

Ray C. Was great, from beginning to end. Took the burden from buying a new car and was able to meet my price point to the tee. Will definitely come back and send over friends and family.